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- Tasks: Lead a large-scale housing service, improving tenant satisfaction and compliance.
- Company: Swindon Borough Council is transforming services to enhance community resilience and wellbeing.
- Benefits: Join a supportive leadership team and shape a modern housing service with a £230 million capital programme.
- Why this job: Make a real impact on residents' lives through prevention-led housing initiatives and community collaboration.
- Qualifications: Must be a Chartered Member of CIH with experience in regulated housing services and strong financial literacy.
- Other info: Applications close on 29th June 2025; apply via www.joinswindon.co.uk.
The predicted salary is between 43200 - 72000 £ per year.
Are you driven by prevention, passionate about service transformation, and committed to improving the lives of our residents? If so, we want to hear from you.
Swindon Borough Council is forging an exciting future. We are integrating services, connecting our workforce with a shared sense of purpose, and using insight and technology to improve lives. At the heart of this transformation is our commitment to prevention, community resilience and better outcomes for residents.
We are now recruiting a Service Director, Housing to join our Prevention and Communities leadership team. This is a high-profile role with responsibility for leading a large-scale housing service through a comprehensive programme of improvement, aligned with our ambition to become a C1-rated council.
Our 2025–2030 Housing Asset Management Strategy is in place. A £230 million capital programme has been approved by Cabinet, and the Council has committed to rebalancing the HRA. This role provides focus on landlord services, compliance and asset strategy.
You will lead the delivery of housing management services for over 10,000 council and leasehold properties, driving performance and improving tenant satisfaction. You will help shape the future operating model for housing services, ensuring it is compliant, financially sustainable and aligned with our long-term ambitions.
As part of our corporate transformation programme, housing is central to Swindon’s prevention-led model. Your work will directly influence the conditions for better health, wellbeing, and community resilience. You will collaborate across public health, social care, and community safety to deliver early intervention and enable people to live well in safe, affordable homes.
About You
We are looking for a strategic and credible housing leader with deep expertise in compliance, governance, asset strategy and service transformation. You will have experience leading complex housing services in a regulated environment, a clear grasp of the Regulator’s expectations, and a track record of driving improvement through insight, engagement and performance management. You will be a Chartered Member of the CIH, and bring strong financial literacy in HRA and capital planning.
This is a key moment to join Swindon. You will be supported by a focused leadership team, trusted to lead change, and given the opportunity to shape a modern housing service in a Borough that is serious about improvement.
Find out more and apply at www.joinswindon.co.uk. Or contact our recruitment partners at Tile Hill: Anita Denton (anita.denton@tile-hill.co.uk / 07725 554802) or Mark Bearn (mark.bearn@tile-hill.co.uk / 07747 181490).
Closing date: midnight Sunday 29th June 2025
To apply
Please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only.
If you experience any issues whilst applying, please contact abbie.hamilton-grant@tile-hill.co.uk. Applications should include:
- Full contact details;
- Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
- Details of your current salary and notice period;
- Notification of any dates when you are not available for an interview.
At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email inclusion@tile-hill.co.uk.
Contact Detail:
TILE HILL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director, Housing
✨Tip Number 1
Familiarise yourself with Swindon Borough Council's current housing strategies and initiatives. Understanding their 2025–2030 Housing Asset Management Strategy will help you align your vision with theirs during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with compliance and governance. Engaging with others in the field can provide insights and potentially valuable connections that may support your application.
✨Tip Number 3
Prepare to discuss your previous experiences in leading complex housing services. Be ready to share specific examples of how you've driven improvement and performance management in similar roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Research the Regulator’s expectations for housing services. Being well-versed in these regulations will not only show your expertise but also your commitment to compliance and governance, which are crucial for this role.
We think you need these skills to ace Service Director, Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Service Director, Housing position. Highlight key areas such as service transformation, compliance, and community resilience in your application.
Craft a Strong Supporting Statement: Your supporting statement should be tailored to the role. Use specific examples from your experience that demonstrate your expertise in compliance, governance, and service transformation. Address the key criteria mentioned in the job description directly.
Update Your CV: Ensure your CV is current and relevant. Limit it to three sides of A4 and focus on your achievements in housing services, particularly in regulated environments. Include any relevant qualifications, such as being a Chartered Member of the CIH.
Follow Application Instructions: Make sure to upload your documents as specified: your CV and supporting statement should be in two separate documents. Include all required information, such as contact details, referees, and availability for interviews, to avoid any delays in processing your application.
How to prepare for a job interview at TILE HILL
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Service Director, Housing role. Familiarise yourself with the key responsibilities, such as leading housing management services and driving performance. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Strategic Vision
Prepare to discuss your strategic approach to service transformation and compliance. Highlight specific examples from your past experiences where you've successfully implemented changes that improved tenant satisfaction or operational efficiency.
✨Demonstrate Financial Acumen
Since financial literacy in HRA and capital planning is crucial for this role, be ready to discuss your experience with budgeting and financial management. Bring examples of how you've managed resources effectively in previous positions.
✨Emphasise Collaboration Skills
This role requires collaboration across various sectors like public health and social care. Prepare to share instances where you've worked with different teams to achieve common goals, showcasing your ability to foster partnerships and drive community resilience.
