At a Glance
- Tasks: Help customers with enquiries and ensure a positive online shopping experience.
- Company: Join Tildenet, a growing business with respected gardening brands.
- Benefits: Enjoy a supportive team, healthcare plan, and opportunities for growth.
- Other info: Work in modern Bristol offices with a communal garden area.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 23400 - 28600 £ per year.
Enjoy helping people?
Come and join our team.
We're looking for a friendly, organised and enthusiastic Customer Service Executive to join our Bristol Consumer team, supporting customers of our well-known online gardening brands, including Agriframes and Haxnicks.
You'll be part of a busy, supportive team, helping customers with everything from product enquiries and orders to resolving problems and ensuring a positive online shopping experience.
We're looking for someone who enjoys working with people, communicates confidently and takes pride in getting things right.
Previous customer service experience is useful, but so is a positive attitude, good judgement and a willingness to learn.
Why work for Tildenet?
You will be responsible for handling enquiries, processing orders, and ensuring a positive customer experience.
The role also involves supporting escalations to resolve complaints and process improvement.
Key Responsibilities Provide excellent service to consumer customers by handling enquiries via phone, email, and online.
Process orders accurately and efficiently in the CRM/ERP system.
Log and track customer interactions, ensuring timely updates.
Support the resolution of complaints and escalate issues as necessary to upper management and internal departments.
Maintain accurate credit tracking.
Work with Sales and Operations to ensure seamless customer experiences.
Contribute to continuous improvement initiatives in customer service processes.
Person Specification Experience in a customer service, retail or contact centre environment speaking direct to consumer.
Strong communication skills, written and verbal.
High attention to detail and accuracy Good IT skills, including CRM and Microsoft Suite, particularly Outlook and Excel Ability to manage workload and meet deadlines under pressure Positive and professional attitude with strong problem-solving ability.
Why work for Tildenet?
Tildenet is an established, growing business with an international reach and a diverse portfolio of respected brands across the gardening, horticulture and sport industries and we like to think we offer more than just a job: A welcoming, supportive team - work alongside colleagues who share knowledge and help each other succeed.
Great brands and interesting products - represent established names in gardening and outdoor living.
Variety in your working day – no two days are quite the same, with opportunities to develop your skills and make a genuine difference to our customers.
Room to grow – develop your experience within a business with a wide range of departments and opportunities.
A comfortable working environment – modern Bristol offices with a communal garden area.
Employee benefits – including a healthcare plan, company pension and Cycle to Work scheme.
Interested in joining us?
TPBN1_UKTJ
Customer Service Executive employer: TILDENET LTD
TILDENET LTD is an attractive employer due to its supportive team culture and commitment to customer satisfaction. Employees have opportunities for professional growth and development, making it a great place for those looking to advance their careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TILDENET LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TILDENET LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TILDENET LTD:Your cover letter is your chance to shine! Tell us why you want to work at TILDENET LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TILDENET LTD!
How to prepare for a job interview at TILDENET LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
