Introduction
As an ICT Apprentice, you'll be a critical part of our Digital & IT team, helping colleagues across the estate make the most of technology. From setting up new devices to resolving technical issues and supporting exciting digital projects, you'll gain practical experience while developing the skills needed for a successful career in IT.
About the Employer
Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company. We deliver vital projects across a range of sectors including health, education, water, defence, justice and civic and civil estate. Our schemes improve lives and strengthen communities.
What You'll Do
- Provide friendly and professional technical support to colleagues through a variety of communication channels including telephone, email and face‑to‑face.
- Diagnose and troubleshoot hardware, software and network issues using recognised problem‑solving techniques and support tools.
- Install, configure and maintain laptops, desktops, printers, mobile devices and other IT equipment.
- Support the rollout of new systems, software updates and technology improvements across the business.
- Help administer user accounts, passwords and system access, ensuring security policies are followed.
- Prioritise support requests to meet service level agreements while keeping customers informed of progress.
- Test hardware, software and equipment to ensure systems are working correctly before deployment.
- Escalate complex issues where appropriate and maintain accurate records to provide a clear audit trail.
- Work with colleagues across the business to explain technical information in a simple, clear and supportive way.
- Assist with maintaining secure IT environments by following company security policies and best practice.
- Learn how different business systems integrate to support project delivery across Tilbury Douglas.
- Continuously develop your technical knowledge by learning about new technologies, software and industry best practice.
Training Outcome
Why Tilbury Douglas? We’re more than just a construction company; we’re a community of people working together to deliver projects that matter. We value diversity, innovation and wellbeing, and we’re committed to developing our people at every stage of their careers. We are a Platinum Member of the 5% Club, reflecting our long‑term commitment to earn‑and‑learn opportunities.
Our values guide everything we do: Everyone has a voice, Do the right thing, Take pride in what you do, Bring better to life.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisational skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical skills
- Team working
- Initiative
- Patience
Qualifications
Essential – GCSE – Maths, English and Computer Science – 9 to 4
Working Arrangements
- Working week: Monday – Friday, 08:00 – 16:30 or 08:30 – 17:00
- Expected duration: 1 year 6 months
- Training provider: BRAGD LLP
- This employer is part of the Disability Confident scheme, committed to employing disabled people.
Information Communication Technician Apprentice employer: TILBURY DOUGLAS CONSTRUCTION LIMITED
Tilbury Douglas Limited is an exceptional employer that fosters a supportive and inclusive work environment, making it an ideal place for aspiring Business Administrators. With a strong commitment to employee development and a focus on diversity and innovation, you will have the opportunity to grow your skills while contributing to meaningful projects across various sectors. Located in a vibrant community, we offer a collaborative culture where every voice is valued, ensuring that you can thrive both personally and professionally.
Contact Details:
TILBURY DOUGLAS CONSTRUCTION LIMITED Recruitment Team
