About the TeamThe Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion.
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They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.- End-to-End Operations & KPIs: Oversee the daily operations of TikTok Shop UK FBT (warehousing & last-mile), establishing and monitoring core KPIs (e.g., dispatch rate, inventory accuracy, CPO) to optimize fulfillment performance;- SOPs & Process Improvement: Drive the implementation of standard operating procedures (SOPs) across all warehouses and establish health monitoring mechanisms to ensure continuous process optimization;- Mega Campaign Execution: Collaborate with Commercial and S&OP teams to design and execute capacity, manpower, and operational assurance plans for major promotional events (e.g., Black Friday, Summer Sale);- Project Management (PMO): Lead the end-to-end delivery of complex FBT projects (e.g., new warehouse launches, system rollouts) by managing milestones, WBS, resources, and post-project reviews;- Cross-Functional Collaboration: Align with cross-functional stakeholders—including Product/Tech, Logistics, Merchant Operations, and Service Providers—to ensure transparent and high-quality project execution;- Exception & Risk Management: Monitor fulfillment anomalies, establish SLAs for issue escalation, develop contingency plans for systemic risks, and drive Root Cause Analysis (RCA) with the QC team;- Data-Driven & System Optimization: Build data dashboards to visualize metrics, propose WMS/OMS system enhancements, and leverage data to drive strategic decisions on network and inventory planning.Minimum Qualification(s):- Bachelor's degree or above, preferably in Supply Chain, Logistics, Industrial Engineering, or Business-related fields;- 2.5+ years of experience in e-commerce fulfillment, warehousing/delivery, or supply chain.
Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce is highly preferred;- Strong operational control capabilities combined with excellent project management skills (PMO mindset).- Familiar with EU and UK e-commerce warehouse operations (Inbound/Inventory/Outbound) and last-mile delivery networks (e.g., DPD, GLS, local LSPs);- Highly data-sensitive and proficient in Excel, SQL, and BI tools.Preferred Qualification(s):- Experience working closely with logistics operations, merchant management, and customer service teams in Europe. xsabvtc - Familiarity with European logistics regulations, including dangerous goods handling and compliance management.Req ID: A72387
UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in Vauxhall employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Global Procurement Manager in London, you will benefit from competitive compensation, comprehensive professional development opportunities, and the chance to work in a vibrant city known for its innovation and creativity. Join us to make a meaningful impact while collaborating with diverse teams across the globe.
