At a Glance
- Tasks: Lead the launch of innovative services and enhance user experience in a dynamic marketplace.
- Company: Join TikTok's Governance and Experience team, shaping a safe and trustworthy platform.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting chance to work with global teams and tackle real-world challenges.
- Why this job: Be part of a vibrant team driving impactful changes in e-commerce.
- Qualifications: 3+ years in operations or program management; strong collaboration skills required.
The predicted salary is between 54000 - 66000 £ per year.
Governance and Experience is a global team that aims to build a safe and trustworthy marketplace for both users and partners. We value user experience and develop policies, rules, products, and systems to ensure quality. We are looking for passionate individuals to join us so that, together, we can build an innovative, secure, and intuitive commerce ecosystem for our users.
We are looking for a Regional Go-to-Market (GTM) Program Manager who will work with regional Policy and Product owners. The candidate will be responsible for managing GTM readiness through regional standard operating procedures (SOPs), sales campaign readiness, and training to support service launches.
Responsibilities:
- Collaborate closely with GNE, Product, Program, and Operations teams to define requirements and priorities for merchant integration systems and tools.
- Ensure that processes (SOPs) and training materials (KMT) are adapted and localized for our BPO vendors, enabling them to resolve regional service and support issues.
- Understand region- and country-specific challenges, policies, and risks, and effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Work closely with the global SOP team to implement process updates quickly and effectively.
- Facilitate technical changes and updates, and create and maintain system documentation.
- Effectively manage project and stakeholder meetings, drive discussions toward conclusions, and keep programs on track.
- Proactively identify problems and opportunities and conduct root cause analysis and diagnosis to deliver significant impact.
Minimum Qualification(s):
- Bachelor’s degree or equivalent practical experience.
- At least three years of experience in operations, program management, or project management, ideally involving SOP enhancement and localization.
- Experience executing, contributing to, and creating SOPs.
- Ability to collaborate cross-functionally with both technical and non-technical teams.
Preferred Qualification(s):
- Six Sigma or other process design certifications are advantageous.
- Effortless Experience: Lean Six Sigma Yellow Belt certification or higher.
- Strong understanding of regional industry standards, business operations, and regulatory requirements.
- Experience managing third-party logistics (3PL) and fourth-party logistics (4PL).
TikTok Shop - Service Go-To-Market Program Manager in Vauxhall employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Global Procurement Manager in London, you will benefit from competitive compensation, comprehensive professional development opportunities, and the chance to work in a vibrant city known for its innovation and creativity. Join us to make a meaningful impact while collaborating with diverse teams across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Service Go-To-Market Program Manager in Vauxhall
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We think you need these skills to ace TikTok Shop - Service Go-To-Market Program Manager in Vauxhall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TikTok. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at TikTok
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TikTok. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
