At a Glance
- Tasks: Lead projects to enhance merchant integration systems and improve workflows across teams.
- Company: Join TikTok, a dynamic platform at the forefront of social commerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting chance to work with AI-driven initiatives and logistics management.
- Why this job: Be part of a fast-paced team driving innovation in e-commerce solutions.
- Qualifications: 3 years in operations or project management; strong problem-solving skills required.
The predicted salary is between 50000 - 65000 £ per year.
- Tik Tok Shop - Service Solution Program Manager Responsibilities
- Collaborate closely with GNE, product, program, and operation teams to define requirements and priorities for merchant integration systems and tools.
- Ensure processes (SOP) and training (KMT) are regionalised (localized) for our BPO vendor to resolve local service and support issues.
- Understand region/country-specific problems, policies, and risks, and translate them into solutions that improve processes and workflows across internal and external teams.
- Work closely with the global SOP team to rapidly update process changes effectively.
- Facilitate tech changes and updates. Create and maintain system documentation.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
Qualifications Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 3 years of operations, program, or project management experience, ideally involving SOP enhancement and localization.
- Familiarity with executing, contributing to, and creating SOPs.
- Ability to collaborate cross-functionally with both tech and non-tech teams.
- Ability to solve problems using data analysis and deep root cause analysis across multiple data points.
- Preferred Qualifications
- Effortless Experience: Lean Six Sigma Yellow+ Belt qualification.
- Strong understanding of regional industry standards, business operations and regulatory requirements.
- Experience in Implementation and program management of AI-driven initiatives.
- Logistics: Experience managing 3PL/4PL logistics.
- Six Sigma or other process design certifications advantageous.
TikTok Shop - Service Solution Go-To-Market Program Manager employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Service Solution Go-To-Market Program Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TikTok and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TikTok!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TikTok keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace TikTok Shop - Service Solution Go-To-Market Program Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TikTok:This is your chance to really connect with the team at TikTok. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TikTok
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TikTok.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TikTok that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TikTok. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
