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For Companies At a Glance
- Tasks: Drive customer insights and improve user experience through data analysis and strategic recommendations.
- Company: Join TikTok, a global leader in short-form mobile videos, fostering creativity and joy.
- Benefits: Enjoy a diverse workplace with opportunities for growth, learning, and impactful work.
- Why this job: Be part of a dynamic team that values innovation and makes a real difference in customer experience.
- Qualifications: BA/BS degree or equivalent experience; strong data analytics and problem-solving skills required.
- Other info: Experience in eCommerce and global service launches is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Drive a comprehensive \”Voice of the Customer/Business/Creators\” strategy and define methods to align service insights with in-depth user analyses to better understand and predict user behavior.
- Develop effective intelligence and business insight strategies based on analysis of customer inputs and satisfaction scores. Present feedback to leadership and provide actionable recommendations for improvement.
- Create communication plans and assist in defining integration processes for service insights into cross-functional action plans; establish ongoing tracking and reporting.
- Navigate through ambiguity and a fast-changing environment, with a proven track record of thriving in a matrix environment.
- Provide innovative solutions to improve customer satisfaction and simplify customer issues, tailored by country/region at a global level.
- Lead strategy development and influence key stakeholders internally and externally.
- Present key business outcomes with measurable data and customer voices to senior management to align on strategic plans.
- Work closely with various teams (Experience, Governance, Service Delivery, Operational Excellence, Product) to ensure project delivery and collaboration.
Qualifications
- BA/BS degree or equivalent practical experience.
- Experience managing complex data analytics and related business metrics.
- Experience working cross-group and with all management levels.
- Strong problem-solving, issue-resolution skills, attention to detail, and ability to multitask in deadline-driven environments.
Preferred Qualifications
- Experience in global service launches, especially in new markets.
- Passion for customer experience and designing/measuring KPIs.
- Ability to influence without direct ownership and work across groups and levels.
- Strong communication skills, engaging with senior executives.
- Ownership mentality, teamwork, and results focus.
- Experience in eCommerce or marketplace platforms.
About TikTok
TikTok is a leading platform for short-form mobile videos, inspiring creativity and bringing joy. Our headquarters are in Los Angeles and Singapore, with offices worldwide.
Why Join Us
Join TikTok to be part of a creative, innovative, and diverse team that values curiosity, humility, and impact. We foster a culture of learning, resilience, and growth, aiming to make a difference through our work.
Diversity & Inclusion
TikTok values diversity and strives to create an inclusive environment where all employees are respected and valued. We celebrate diverse voices and aim to reflect the communities we serve.
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TikTok Shop- Service Insights Associate employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop- Service Insights Associate
✨Tip Number 1
Familiarise yourself with TikTok's current strategies and initiatives related to customer insights. Understanding their approach will help you align your experience with their goals and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the eCommerce and marketplace sectors, especially those who have experience with TikTok or similar platforms. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive customer satisfaction improvements. Highlighting measurable outcomes from your past experiences will showcase your ability to deliver results.
✨Tip Number 4
Stay updated on trends in customer experience and service insights, particularly in global markets. Being knowledgeable about the latest developments will allow you to contribute innovative ideas during interviews.
We think you need these skills to ace TikTok Shop- Service Insights Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the TikTok Shop - Service Insights Associate position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with data analytics, customer insights, or eCommerce platforms. Use specific examples that demonstrate your ability to manage complex data and influence stakeholders.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities and attention to detail. Mention situations where you've navigated ambiguity or worked in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer experience and your understanding of TikTok's mission. Make sure to connect your skills to the specific needs of the role and the company culture.
How to prepare for a job interview at TikTok
✨Understand the Voice of the Customer
Familiarise yourself with the concept of 'Voice of the Customer' and how it applies to TikTok's service insights. Be prepared to discuss methods for gathering and analysing customer feedback, as well as how you would present actionable recommendations to leadership.
✨Showcase Your Data Analytics Skills
Highlight your experience with complex data analytics and business metrics. Be ready to provide examples of how you've used data to drive decisions and improve customer satisfaction in previous roles.
✨Demonstrate Cross-Functional Collaboration
Prepare to discuss your experience working across different teams and levels of management. Emphasise your ability to influence stakeholders and lead strategy development, especially in a matrix environment.
✨Communicate Effectively with Senior Executives
Practice articulating your ideas clearly and confidently, especially when discussing key business outcomes. Show that you can engage with senior management by presenting measurable data and customer insights in a compelling way.
