At a Glance
- Tasks: Lead seller governance initiatives and enhance the TikTok Shop experience across EMEA.
- Company: Join TikTok, a global leader in social media and e-commerce innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on marketplace safety and seller performance in a fast-paced environment.
- Qualifications: 3+ years in e-commerce or governance roles; strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This role sits within the EMEA E-Commerce Governance and Experience team for TikTok Shop. The Governance and Experience (GNE) team is a global team responsible for ensuring our marketplace is safe, trustworthy and engaging for all our users, customers, sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer experience.
The Seller Governance team plays an impactful role in delivering GNE's mission by building policies, rules and systems to ensure we have reliable and high performing sellers by defining the policies and performance standards for our sellers.
About the Role: This position is responsible for leading seller lifecycle governance initiatives focused on post-probation seller management across EMEA. We are looking for a program leader who combines strategic thinking with strong execution capabilities to drive large-scale and complex governance programs, develop long-term governance roadmaps, and deliver scalable operational and policy improvements in a fast-moving, high-growth environment. The ideal candidate is highly analytical, structured, and comfortable navigating ambiguity while balancing ecosystem growth, governance effectiveness, operational scalability, and customer experience considerations across multiple markets and stakeholders.
- Lead the design and execution of seller lifecycle governance strategies and roadmaps that minimise ecosystem risks, improve seller performance, strengthen customer trust, and support long-term ecosystem health across TikTok Shop EMEA.
- Own and drive end-to-end large-scale, complex cross-functional governance programs across multiple markets, including problem scoping, roadmap prioritisation, stakeholder alignment, launch coordination, and post-launch performance tracking.
- Analyse ecosystem data, operational signals, investigations, and cross-functional feedback to identify trends, structural gaps, emerging risks, and high-risk seller behaviours, translating findings into strategic recommendations, business cases, and scalable governance solutions.
- Develop and improve scalable governance frameworks, operational mechanisms, policies, and automation strategies to enhance governance effectiveness, operational efficiency, and seller quality.
- Collaborate with cross-functional teams (e.g., Product, Algo, Governance Ops, Business Ops, Legal) to define business requirements, design the best-fit governance solutions, and drive scalable improvements.
- Act as a subject matter expert for Seller Governance programs by developing monitoring mechanisms to measure ecosystem risks and performance, managing escalations, and proactively identifying challenges and improvement opportunities, while providing structured, data-driven insights and recommendations to support leadership decision-making and strategic direction.
Qualifications Minimum Qualifications: Bachelor’s degree or equivalent practical experience. 3+ years of experience in e-commerce, operations, compliance, marketplace governance, or related fields. Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus). Clear and effective communication skills with the ability to influence cross-functional stakeholders and translate insights into actionable recommendations. Ability to navigate ambiguity, adapt to fast‑changing environments, and manage multiple priorities with strong ownership and accountability. Experience in e-commerce, marketplace platforms, or policy/governance‑related functions with strong commercial acumen.
TikTok Shop - Seller Governance Program Manager, EMEA employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Seller Governance Program Manager in the vibrant EMEA region, you'll benefit from our commitment to employee growth through continuous learning opportunities and a collaborative environment that values innovation and strategic thinking. Join us to make a meaningful impact in shaping a safe and engaging marketplace while enjoying the unique advantages of working with a global leader in e-commerce.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Seller Governance Program Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and governance space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching TikTok Shop's seller governance policies. Show us that you understand their mission and how you can contribute to making the marketplace safer and more engaging.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can back up their ideas with solid metrics and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace TikTok Shop - Seller Governance Program Manager, EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Seller Governance Program Manager. Highlight your experience in e-commerce and governance, and don’t forget to showcase those analytical skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about TikTok Shop and how your background aligns with our mission to create a safe and engaging marketplace.
Showcase Your Data Skills:Since we value data-driven decision-making, be sure to mention any experience you have with data analysis tools like Excel or SQL. Give examples of how you've used data to drive improvements in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you understand TikTok Shop's mission and the role of the Seller Governance team. Familiarise yourself with e-commerce governance, seller lifecycle management, and how policies impact customer experience. This will show that you're genuinely interested and prepared.
✨Data is Your Best Friend
Since the role requires strong analytical skills, be ready to discuss how you've used data in past roles. Prepare examples where you've identified trends or made data-driven decisions. Brush up on your Excel skills and be comfortable discussing metrics.
✨Showcase Your Strategic Thinking
Think about how you would approach designing governance strategies. Be prepared to share your thoughts on balancing ecosystem growth with governance effectiveness. This will demonstrate your ability to think critically and strategically about the role.
✨Communication is Key
You'll need to influence cross-functional stakeholders, so practice articulating your ideas clearly. Think of examples where you've successfully communicated complex information or navigated ambiguity. This will highlight your communication skills and adaptability.
