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- Tasks: Enhance seller experiences on TikTok Shop through strategic solutions and project management.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth.
- Why this job: Make a real impact on sellers' success while working in a dynamic environment.
- Qualifications: Strong analytical skills, project management experience, and excellent communication.
- Other info: Collaborate with diverse teams and thrive in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
The Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers and listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller and AM education. Our primary objective is to ensure a seamless and efficient process that empowers our sellers to succeed on the platform. Our team plays a critical role in bridging the gap between sellers, BizOps, and XFN teams. We focus on capturing the seller's voice and BizOps requests to identify the root causes of key blockers in the seller journey. By developing systematic solutions, we aim to create lasting improvements that benefit our entire seller community. As a member of our team, you will have the opportunity to work on high priority projects, making a tangible impact on our platform's success. You will collaborate closely with Operations, GNE, Product, and various XFN teams, contributing to strategic solution development and impactful implementation.
- Strategic Solution Development: Prioritize key issues and create and deliver systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams as sparring partners to ensure cohesive and effective implementation (e.g., for onboarding, listing, violation and appeal).
- Project Management: Drive and manage the progress of key projects in collaboration with GNE, Product and other XFN teams, ensuring successful implementation.
- Seller Experience Research: Design, implement, and continually refine methodologies to conduct seller experience research to identify and address key blockers and pain points in the seller experience.
- Data Analysis & Metrics Tracking: Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.
- Review & Communication: Facilitate preparation of key review meetings and communication to project sponsors to ensure transparency and support decision making.
Qualifications
Minimum Qualifications:
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience in project management, preferably in a cross‑functional setting.
- Excellent communication skills for effective collaboration with diverse teams.
Preferred Qualifications:
- Experience working on Seller experience / Governance experience related topics.
- Proficiency in seller research methodologies.
- Ability to thrive in a fast‑paced, dynamic work environment.
- Working on site in London with XFN teams preferred.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy—a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Shop - Seller Experience Manager (Home and Electronics) , London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Seller Experience Manager (Home and Electronics) , London
✨Tip Number 1
Get to know TikTok Shop inside out! Familiarise yourself with the seller journey and think about how you can enhance it. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your strategic thinking and project management skills. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TikTok family!
We think you need these skills to ace TikTok Shop - Seller Experience Manager (Home and Electronics) , London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enhancing seller experiences and making a real impact on TikTok Shop.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission to empower sellers and improve their journey on the platform.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the heart of what makes you a great fit for the Seller Experience Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at TikTok
✨Know the Seller Experience Inside Out
Before your interview, dive deep into TikTok Shop's seller experience. Understand the entire seller journey, from onboarding to addressing violations. This knowledge will help you demonstrate your strategic thinking and how you can contribute to enhancing the seller experience.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've translated metrics into actionable insights. This will highlight your analytical prowess, which is crucial for the Seller Experience Manager role.
✨Project Management Prowess
Be ready to talk about your project management experience, especially in cross-functional settings. Share specific examples of projects you've driven and how you collaborated with diverse teams to achieve successful outcomes. This will show your ability to manage key projects effectively.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you've facilitated meetings or communicated complex ideas to various stakeholders. Highlighting your communication skills will demonstrate your fit for collaborating with XFN teams and ensuring transparency.
