TikTok Shop - Regional Operations Business Analyst

TikTok Shop – Regional Operations Business Analyst

About the team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us to build a commerce ecosystem that is innovative, secure, and intuitive for our users.

As part of the GNE organization, our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners, and internal users. The SSC team is looking for a Regional Business Analyst responsible for building the metrics reporting system to help with business reviews and decision-making. This position will provide key analytical, reporting, and forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, providing support and recommendations regarding performance.

Responsibilities:

1. Gather, analyze, and report information related to the current support processes.
2. Extend the data automated reporting solutions and other proactive efforts that tie results to our overall business goals.
3. Create custom data analysis tools, applications, and data manipulation utilities for the team, including tools that provide Key Performance Indicators (KPI) metrics across multiple data sources.
4. Provide summary reports on various processes, including volume forecasting.
5. Analyze various operational aspects of our business, including data gathering to determine strategic direction of the service delivery organization.
6. Assist in the development of key business suggestions and review documents including internal and external business reviews.

Qualifications

Minimum Qualifications:

1. BA/BS degree or equivalent practical experience.
2. 3+ years experience in business analysis and reporting management within a Seller Service contact center environment.
3. Strong experience in deep analysis, pushing results, and working effectively across teams.
4. Strong problem-solving, strategic thinking, and presentation and communication skills in front of leadership.
5. Ability to work independently and under pressure, and the ability to influence others without having direct authority.
6. Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications:

1. Experience in eCommerce or marketplace platforms is a plus.

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok\’s mission. Our innovative product helps people authentically express themselves, discover, and connect. Together, we create value for our communities, inspire creativity, and bring joy. We strive to do great things with great people, leading with curiosity, humility, and a desire to make an impact in a rapidly growing tech company.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and create an environment that reflects the many communities we reach.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Research, Analyst, and Information Technology

Industries

Technology, Information and Internet

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