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- Tasks: Lead projects to enhance seller experiences on TikTok Shop and solve key issues.
- Company: Join TikTok, the top platform for short-form mobile video, inspiring creativity worldwide.
- Benefits: Work in a dynamic environment with opportunities for growth and collaboration across global teams.
- Why this job: Make a real impact on sellers' success while being part of a creative and innovative team.
- Qualifications: Strong strategic thinking, analytical skills, and project management experience required.
- Other info: Embrace a culture of inclusivity and creativity at TikTok.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
The Team
Ecommerce’s Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. Within GNE, the Seller Enablement Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers and listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller and AM education. Our primary objective is to ensure a seamless and efficient process that empowers our sellers to succeed on the platform.
Our team plays a critical role in bridging the gap between sellers, TikTok Shop operations (BizOps), and XFN teams. We focus on capturing the seller’s voice and BizOps requests to identify the root causes of key blockers in the seller journey. By developing systematic solutions, we aim to create lasting improvements that benefit our entire seller community.
As a member of our team, you will have the opportunity to work on high priority projects, making a tangible impact on our platform’s success. You will collaborate closely with GNE teams, BizOps, Product, and various XFN teams, contributing to strategic solution development and impactful implementation.
Responsibilities:
- Strategic Solution Development: Prioritize key issues and create and deliver systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams as sparring partners to ensure cohesive and effective implementation (e.g., for onboarding, listing, violation and appeal).
- Project Management: Drive and manage the progress of key projects in collaboration with GNE, Product and other XFN teams, ensuring successful implementation.
- Seller Experience Research: Design, implement, and continually refine methodologies to conduct seller experience research to identify and address key blockers and pain points in the seller experience.
- Data Analysis & Metrics Tracking: Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.
- Review & Communication: Facilitate preparation of key review meetings and communication to project sponsors to ensure transparency and support decision making.
Qualifications
Minimum Qualifications:
– Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
– Proven analytical skills with the ability to translate data into actionable insights.
– Experience in Project Management, preferably in a cross-functional setting.
– Excellent communication skills for effective collaboration with global teams.
Preferred Qualifications:
– Experience working in Governance, Safety, Risk or related environments.
– Proficiency in Seller Research methodologies.
– Ability to thrive in a fast-paced, dynamic work environment.
– Proven experience working with cross-functional partners in a fast paced, dynamic work environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform
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TikTok Shop - Program Manager, Seller Enablement, Governance & Experience, EMEA employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Program Manager, Seller Enablement, Governance & Experience, EMEA
✨Tip Number 1
Familiarize yourself with TikTok's mission and values. Understanding their focus on creativity and community will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in project management and cross-functional collaboration. Be ready to share specific examples of how you've successfully driven projects and worked with diverse teams to achieve common objectives.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used data to inform decisions. TikTok values data-driven insights, so be ready to explain how you've translated metrics into actionable improvements in past roles.
✨Tip Number 4
Research seller experience methodologies and be prepared to discuss them. Showing that you understand the seller journey and can identify pain points will demonstrate your readiness to contribute to the Seller Enablement Team.
We think you need these skills to ace TikTok Shop - Program Manager, Seller Enablement, Governance & Experience, EMEA
Some tips for your application 🫡
Understand TikTok's Mission: Before applying, familiarize yourself with TikTok's mission to inspire creativity and bring joy. Reflect this understanding in your application to show alignment with their values.
Highlight Relevant Experience: Emphasize your experience in project management and cross-functional collaboration. Provide specific examples of how you've successfully managed projects and worked with diverse teams.
Showcase Analytical Skills: Demonstrate your analytical skills by including examples of how you've used data to drive decisions or improve processes. This is crucial for the role, so be specific about your methodologies.
Tailor Your Communication Style: Since excellent communication is key for this position, ensure your application reflects clear and effective communication. Use concise language and structure your thoughts logically.
How to prepare for a job interview at TikTok
✨Showcase Your Strategic Thinking
Prepare to discuss how you prioritize key issues and break them down into actionable solutions. Use examples from your past experiences where your strategic thinking led to successful outcomes.
✨Demonstrate Analytical Skills
Be ready to explain how you've used data to drive decisions in previous roles. Highlight specific metrics you've tracked and how they informed your recommendations for improvements.
✨Highlight Project Management Experience
Discuss your experience managing projects, especially in cross-functional settings. Share specific examples of how you drove project progress and ensured successful implementation.
✨Communicate Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've collaborated with global teams in the past.
