TikTok Shop Partner Operations (TSP) - Agency Manager

TikTok Shop Partner Operations (TSP) – Agency Manager

Overview

TikTok Shop Partner Operations (TSP) – Agency Manager. The role focuses on managing TikTok Shop Partners—agencies who service Sellers and Creators on TikTok Shop—and is responsible for partners\’ performance.

Responsibilities

• Oversee the daily operations and management of UK TikTok Shop (TTS) agencies, building and maintaining strong partnerships with key agencies to drive sustainable growth.
• Identify, onboard and manage e‑commerce agencies; design operational strategies to effectively drive creator/merchant acquisition, activation and GMV growth, while optimizing overall ecosystem structure.
• Provide structured education and enablement to agencies, including training programmes, community management guidance and consultancy on platform tools and policies, to support their long-term success.
• Collaborate closely with cross-functional teams (industry, product, policy, training, etc.) to deliver comprehensive support that accelerates agency growth.
• Keep a pulse on the UK e-commerce landscape and live commerce trends, with a solid understanding of agency operations and industry best practices.

Qualifications

• Minimum Qualifications: Bachelor’s Degree or above in a related field.
• Understanding of the TTS agency ecosystem and business models; experience in e-commerce service providers, agencies or creator operations is a strong plus.
• Proven track record in partnership development and account management, with the ability to build and maintain trusted relationships.
• Highly data-driven with strong analytical skills, comfortable using insights and metrics to inform decisions.
• Strong cross-functional collaborator, able to influence and align stakeholders to achieve shared goals.
• Preferred Qualifications: A proactive self-starter and fast learner who thrives in fast-paced, dynamic environments. Excellent communication and interpersonal skills, with the ability to engage diverse audiences.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\’s mission. Our product helps people authentically express themselves, discover and connect. Our diverse teams create value for communities and drive innovation in a rapidly growing tech company. We foster curiosity, humility, resilience, and an \”Always Day 1\” mindset.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and aim to reflect the communities we reach.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet