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- Tasks: Lead daily operations in our Birmingham warehouse, optimizing logistics and fulfillment processes.
- Company: Join TikTok, the global leader in short-form mobile video, inspiring creativity and joy.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a creative team driving impactful solutions in a fast-paced logistics landscape.
- Qualifications: Bachelor's degree in relevant fields and 5 years of logistics experience required.
- Other info: This role is onsite at our Wolverhampton Warehouse, near Birmingham.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok\’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That\’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an operations manager to join our UK logistics team, responsible for the day-to-day operation management work of fulfilment management.
Note: The daily work location is in our Wolverhampton Warehouse, near Birmingham, UK.
Key Responsibilities
– Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
– Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
– Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
– Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
– Manage relationships with multiple internal customers within the third-party facility and cross-functionally across the organization;
– Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
– Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
– Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.
Qualifications
Minimum Qualifications
– Bachelor\’s degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
– 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
– Solid working experience and relationship with fulfillment service provider(s);
– Fair understanding in any segment of eCommerce logistics operation, including (but not limited to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
– Proficiency in oral and written English;
– Able to work full-time onsite at the fulfillment center.
Preferred Qualifications
– Proven operations leadership experience in a fast-paced process-driven environment;
– Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
– Excellent analytical skills: capable of identifying, assessing and mitigating risks or critical issues using data;
– Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
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TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite) employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite)
✨Tip Number 1
Familiarize yourself with TikTok's mission and values. Understanding their focus on creativity and innovation will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in logistics operations, especially in e-fulfillment. Be ready to discuss specific examples of how you've improved operational efficiency or managed relationships with fulfillment service providers.
✨Tip Number 3
Prepare to demonstrate your problem-solving and analytical skills. Think of scenarios where you've successfully identified and mitigated risks in logistics operations, as these are crucial for the role.
✨Tip Number 4
Network with current or former employees of TikTok or similar companies. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Fulfillment Operations Manager position. Tailor your application to highlight relevant experiences that align with TikTok's mission and the specific job requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in logistics operations, especially in e-fulfillment. Provide specific examples of how you've managed relationships with fulfillment service providers and improved operational efficiency in previous roles.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of challenges you've faced in logistics and how you successfully addressed them. Use data to back up your claims and show your analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for TikTok's mission to inspire creativity and bring joy. Make it clear why you want to be part of their team and how you can contribute to their goals.
How to prepare for a job interview at TikTok
✨Understand TikTok's Mission
Before your interview, make sure you understand TikTok's mission to inspire creativity and bring joy. Be prepared to discuss how your experience aligns with this mission and how you can contribute to the company's goals.
✨Showcase Your Logistics Expertise
Highlight your experience in logistics operations, especially in e-fulfillment. Be ready to provide specific examples of how you've managed relationships with fulfillment service providers and improved operational efficiency in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past challenges you've faced in logistics and how you approached solving them. Use data to back up your decisions and show your analytical skills, as these are crucial for the role.
✨Familiarize Yourself with KPIs and SLAs
Since the role involves monitoring and analyzing customer experience and operational performance, be knowledgeable about key performance indicators (KPIs) and service level agreements (SLAs). Be ready to discuss how you've developed or maintained these in your previous positions.
