At a Glance
- Tasks: Lead daily operations in logistics, ensuring efficiency and performance.
- Company: Join TikTok, a dynamic platform revolutionizing social media and e-commerce.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and innovation.
- Why this job: Be part of a fast-paced team tackling exciting logistics challenges in a thriving industry.
- Qualifications: Bachelor's degree and 5 years in logistics; e-fulfillment experience preferred.
- Other info: Full-time onsite role at our Birmingham fulfillment center.
The predicted salary is between 36000 - 60000 £ per year.
TikTok Shop – Fulfillment Operations Manager (Birmingham Warehouse Onsite)
Responsibilities
We are looking for an operations manager to join our UK logistics team, responsible for the day-to-day operation management work of fulfilment management.
Key Responsibilities:
- Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
- Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
- Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.
Qualifications
Minimum Qualifications:
- Bachelor\’s degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
- 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
- Solid working experience and relationship with fulfillment service provider(s);
- Fair understanding in any segment of eCommerce logistics operation, including data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
- Proficiency in oral and written in both English;
- Able to work full-time onsite at the fulfillment center.
Preferred Qualifications:
- Proven operations leadership experience in a fast-paced process driven environment;
- Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
- Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
- Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
- A Master\’s degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform
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TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite) employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite)
✨Tip Number 1
Familiarize yourself with TikTok's logistics and fulfillment processes. Understanding their unique challenges and operational strategies will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Network with professionals in the e-fulfillment and logistics industry, especially those who have experience with third-party logistics providers. This can provide you with insights and potentially valuable connections that could help your application stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to implement innovative solutions will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in eCommerce logistics and technology. Being knowledgeable about emerging tools and best practices will demonstrate your commitment to driving innovation within TikTok Shop Operations.
We think you need these skills to ace TikTok Shop - Fulfillment Operations Manager (Birmingham Warehouse Onsite)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Fulfillment Operations Manager position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in logistics operations and e-fulfillment. Emphasize your leadership roles and any specific achievements related to supply chain management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and analytical abilities. Mention specific examples of how you've improved logistics processes or managed relationships with fulfillment service providers.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency in both oral and written English, as well as any project management skills you possess, especially those related to Lean techniques like Kaizen or Six Sigma.
How to prepare for a job interview at TikTok
✨Show Your Logistics Expertise
Make sure to highlight your experience in logistics operations, especially in e-fulfillment. Be prepared to discuss specific examples of how you've managed relationships with fulfillment service providers and improved operational performance.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities by discussing past challenges you've faced in logistics and how you addressed them. Use data to back up your claims and illustrate your analytical skills.
✨Understand TikTok's Unique Environment
Familiarize yourself with TikTok's operations and the specific challenges they face in the logistics landscape. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Prepare for Collaborative Scenarios
Since the role involves working across teams, be ready to discuss your experience in collaborative projects. Highlight how you've gathered business requirements and worked with different stakeholders to implement effective solutions.