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For Companies At a Glance
- Tasks: Measure and analyse customer experience metrics to drive improvements.
- Company: Join TikTok, the leading platform for short-form mobile video.
- Benefits: Be part of a diverse team with opportunities for growth and creativity.
- Why this job: Make an impact in a fast-paced tech environment while inspiring creativity.
- Qualifications: Bachelor's degree in science or engineering; proficient in SQL and data analysis.
- Other info: Collaborative culture that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR.
- Collaborating with stakeholders closely to find RCA and action plans.
- Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partners.
- Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion.
- Designing A/B experiments for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.
Qualifications
- Minimum Qualifications
- Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
- Proficient in SQL, can use Python or R for data analysis.
- Able to write required documents in English and communicate with global staff.
- Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; can lead a small project team to support business.
- Have strong ability to work under pressure and overcome challenges.
- Experience in e-commerce business and analysis is preferred.
- Overseas business experience or analytical experience is preferred.
- Major in mathematics, statistics, computer is preferred.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
TikTok Shop - Data Scientist - Governance and Experience Data Science employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Data Scientist - Governance and Experience Data Science
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TikTok. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into TikTok's mission and values. Show us how your skills in data science can directly contribute to enhancing customer experience and driving business success.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We love seeing candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at TikTok.
We think you need these skills to ace TikTok Shop - Data Scientist - Governance and Experience Data Science
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer experience metrics and data analysis. We want to see how your skills align with the responsibilities listed in the job description!
Show Off Your Technical Skills: Since this role requires proficiency in SQL and familiarity with Python or R, don’t forget to mention any relevant projects or experiences where you’ve used these tools. We love seeing practical examples of your skills in action!
Communicate Clearly: As you'll be working with global teams, it's essential to demonstrate your ability to write clearly in English. Keep your application concise and to the point, showcasing your communication skills right from the start.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TikTok
✨Know Your Metrics
Familiarise yourself with key customer experience metrics like NPS, CPO, and PARR. Be ready to discuss how you’ve used these metrics in past roles or projects, and think about how they can be applied to improve TikTok's seller and customer experience.
✨Showcase Your Analytical Skills
Prepare to demonstrate your proficiency in SQL, Python, or R during the interview. Bring examples of past analyses you've conducted, especially those that led to actionable insights or improvements in business strategies.
✨Collaboration is Key
Highlight your experience working with stakeholders to identify root causes and develop action plans. Be prepared to share specific examples of how you’ve collaborated on projects and the impact it had on customer experience.
✨Embrace Challenges
TikTok values resilience and a growth mindset. Be ready to discuss a challenging project you’ve worked on, how you overcame obstacles, and what you learned from the experience. This will show your ability to thrive under pressure and adapt quickly.
