Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer inquiries and resolve issues for TikTok LIVE users.
- Company: Join TikTok, the leading platform for short-form mobile videos, inspiring creativity worldwide.
- Benefits: Enjoy a diverse culture, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a team that values creativity and innovation while supporting a global community.
- Qualifications: Must be fluent in Spanish with 2 years of customer service experience.
- Other info: Experience with live-streaming platforms is a plus; embrace a culture of continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
Overview
TikTok LIVE – Global Customer Service Representative, Spanish Speaking. We support LIVE\’s vision to build a safe and trusted platform, and a comfortable and joyful journey for creators and viewers to co-create, explore and connect. PTE sits under the larger TikTok LIVE\’s umbrella and is a service agent team responsible for TikTok LIVE Backstage & App user feedback, TCN & VIP risk control 2nd moderation, internal escalation and Oncall support. The implementation and answers are in accordance with the established SOP to ensure accuracy and compliance. Together we can build an innovative, secure, and intuitive live traffic and ecosystem for our users. The Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the Spanish community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner. The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly.
Responsibilities
- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/high-risk cases to the appropriate authority.
- Coordinate with other teams/departments to resolve customer issues, follow-up, and ensure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- Proficiency in Spanish is essential, as you will be required to communicate with external customers in Spanish.
- Requires a minimum of 2 years\’ experience in a customer service environment.
Preferred Qualifications
- Experienced working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok\’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\’re resilient and embrace challenges as they come. By constantly iterating and fostering an \”Always Day 1\” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
#J-18808-Ljbffr
TikTok LIVE - Global Customer Service Representative, Spanish Speaking employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok LIVE - Global Customer Service Representative, Spanish Speaking
✨Tip Number 1
Familiarise yourself with TikTok's platform and its community guidelines. Understanding the nuances of live-streaming and user-generated content will help you engage effectively with customers and creators, showcasing your knowledge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves resolving complex customer inquiries, practice articulating how you've successfully handled challenging situations in previous roles to demonstrate your capability.
✨Tip Number 3
Network with current or former employees of TikTok, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Stay updated on trends within the TikTok community and the broader social media landscape. Being knowledgeable about current events and popular content can help you connect with users and show your passion for the platform.
We think you need these skills to ace TikTok LIVE - Global Customer Service Representative, Spanish Speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Global Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Language Proficiency: Since proficiency in Spanish is essential, make sure to emphasise your language skills in your CV and cover letter. Provide examples of how you've used your language skills in a customer service context.
Showcase Relevant Experience: Detail your previous experience in customer service, especially if you have worked in environments related to live-streaming or user-generated content. Use specific examples to demonstrate your ability to resolve complex customer issues efficiently.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your skills and experiences make you a perfect fit for TikTok's Customer Service Excellence team. Be sure to mention your commitment to providing high-quality service.
How to prepare for a job interview at TikTok
✨Showcase Your Language Skills
Since the role requires proficiency in Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or even role-play customer interactions in Spanish, so practice speaking clearly and confidently.
✨Understand TikTok's Culture
Familiarise yourself with TikTok's mission and values. Understanding their commitment to creativity, innovation, and diversity will help you align your answers with what they are looking for in a candidate. Be ready to discuss how you can contribute to their vision.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully resolved complex customer issues. Be ready to explain your thought process and the steps you took to reach a resolution. This will demonstrate your problem-solving skills and customer service expertise.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
