Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers and creators on TikTok LIVE by resolving inquiries and issues.
- Company: Join TikTok, the leading platform for short-form mobile video, inspiring creativity worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a diverse team that values creativity and collaboration in a fast-paced tech company.
- Qualifications: Must speak Russian and have 2+ years in customer service; a degree is preferred.
- Other info: Work full-time in a vibrant culture that embraces challenges and celebrates diversity.
The predicted salary is between 30000 - 42000 £ per year.
Overview
TikTok LIVE – Global Customer Service Representative, Russian Speaking
Role involves supporting TikTok LIVE Backstage & App user feedback, risk control, escalation and Oncall support. The team focuses on providing world-class service to customers and creators in the Russian market and resolving complex requests promptly.
Responsibilities
- Manage customer/creator inquiries via the CRM tool, direct contact, or collaboration with other teams.
- Identify root causes of escalated issues and provide appropriate resolutions; log Q&A in the knowledge management tool.
- Promptly escalate critical/high-risk cases to the appropriate authority.
- Coordinate with other teams/departments to resolve issues, follow up, and ensure closed-loop of all escalations.
- Identify ongoing issues, reduce repeat complaints, and improve operating processes and customer experience.
- Respond to internal and external escalations quickly, proficiently, and professionally while meeting quality expectations.
- Adhere to established procedures and guidelines to provide quality service and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.
Qualifications
- Minimum Qualifications: BA/BS degree or equivalent practical experience.
- Language: Proficiency in Russian is essential for communicating with external customers in Russian.
- Experience: Requires a minimum of 2 years\’ experience in a customer service environment.
Preferred Qualifications
- Experience working for live-streaming or user-generated content platforms is a plus.
- Proficiency with Microsoft Word and Excel.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Global presence includes offices in several cities worldwide.
Why Join Us
We aim to empower creators and build a diverse, innovative team. We value curiosity, humility, impact, and an \”Always Day 1\” mindset to achieve breakthroughs for our users and our company.
Diversity & Inclusion
TikTok is committed to an inclusive space where employees are valued for their skills and perspectives. We celebrate diverse voices and strive to create an environment that reflects the communities we reach.
#J-18808-Ljbffr
TikTok LIVE - Global Customer Service Representative, Russian Speaking employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok LIVE - Global Customer Service Representative, Russian Speaking
✨Tip Number 1
Familiarise yourself with TikTok's platform and its community guidelines. Understanding the nuances of user-generated content and live streaming will help you engage effectively with customers and creators.
✨Tip Number 2
Brush up on your problem-solving skills. As a Global Customer Service Representative, you'll need to quickly identify issues and provide solutions, so practice scenarios where you resolve customer complaints efficiently.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Showcase your language skills! Since proficiency in Russian is essential, consider preparing a brief introduction about yourself in Russian to demonstrate your fluency and confidence during any potential interviews.
We think you need these skills to ace TikTok LIVE - Global Customer Service Representative, Russian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with complex inquiries. Emphasise your proficiency in Russian and any experience with live-streaming or user-generated content platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of TikTok's mission. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to creating a safe and joyful environment for users.
Showcase Problem-Solving Skills: During the application process, highlight your ability to identify root causes of issues and provide effective solutions. Use concrete examples from your previous roles to demonstrate your problem-solving skills and your commitment to service excellence.
Follow Application Instructions: Carefully read the job posting and ensure you follow all application instructions. This includes submitting all required documents and adhering to any specified formats. Attention to detail is crucial in customer service roles.
How to prepare for a job interview at TikTok
✨Showcase Your Language Skills
Since proficiency in Russian is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or even role-play customer interactions in Russian, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service, especially if you've worked in live-streaming or user-generated content platforms. Share specific examples of how you've resolved complex customer issues and improved service quality.
✨Understand TikTok's Mission
Familiarise yourself with TikTok's mission to inspire creativity and bring joy. Be ready to explain how you can contribute to this mission through excellent customer service and by creating a positive experience for users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past situations where you had to identify root causes of issues and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
