Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and creators with inquiries, ensuring excellent service and problem resolution.
- Company: Join TikTok, a leading platform for creativity and joy.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Why this job: Be part of a dynamic team shaping the future of live-streaming.
- Qualifications: Fluent in French with 2+ years in customer service.
- Other info: Embrace challenges and grow in a vibrant, inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
The Livestream Team is committed to creating real-time interactive scenes. As a new form of content, Livestream creates value for all parties in the ecology, providing users with a unique consumption experience and further generalising content. It also serves as a new way of employment to provide more direct fan interaction and deepen relationships with authors, promoting content exclusivity.
As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the French community market to help provide effective communication with customers and solve their problems in a friendly and professional manner. The successful applicant will have a track record of resolving complex customer requests and providing assistance promptly.
Roles & Responsibilities:- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service.
- Summarise the Q&A and log in to the knowledge management tool.
- Promptly elevate critical/high-risk cases to the appropriate authority.
- Coordinate with other teams/departments to resolve customer issues, follow-up, and ensure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.
- Minimum Qualifications: BA/BS degree or equivalent practical experience. Proficiency in French is essential, as you will be required to communicate with external customers in French. Requires a minimum of 2 years' experience in a customer service environment.
- Preferred Qualifications: Experience working for live-streaming/user-generated content platforms is a plus. Works comfortably with Microsoft Word and Excel.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.
TikTok LIVE - Global Customer Service Representative, French Speaking employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok LIVE - Global Customer Service Representative, French Speaking
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on TikTok's social media and website. Understanding their vibe will help you connect better during the conversation.
✨Tip Number 2
Practice your French! Since this role requires communication in French, brush up on your language skills. Try role-playing customer service scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved complex customer issues. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the TikTok team!
We think you need these skills to ace TikTok LIVE - Global Customer Service Representative, French Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires proficiency in French, make sure to highlight your language skills right at the start. Use clear and concise language in your application to demonstrate your ability to communicate effectively with our French-speaking customers.
Tailor Your Experience: We want to see how your past experiences align with the responsibilities of the role. Be specific about your customer service background and any relevant experience in live-streaming or user-generated content platforms. This will help us understand how you can contribute to our team.
Be Personable: Remember, we’re looking for someone who can connect with our customers in a friendly and professional manner. Let your personality shine through in your application. A touch of warmth and enthusiasm can go a long way in making your application stand out!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our official website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you understand TikTok's mission and the role of a Global Customer Service Representative. Familiarise yourself with the livestreaming ecosystem and how it enhances user experience. This will show your genuine interest and help you answer questions more effectively.
✨Brush Up on Your French
Since you'll be communicating with the French community, practice your French language skills. Be ready to demonstrate your proficiency during the interview, whether it's through answering questions or discussing customer scenarios in French.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex customer issues. Highlight your ability to identify root causes and provide effective solutions, as this is crucial for the role.
✨Be Ready for Scenarios
Expect situational questions that assess your customer service skills. Think about how you would handle escalated cases or difficult customers. Practising these scenarios can help you respond confidently and demonstrate your expertise.