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- Tasks: Support TikTok LIVE by resolving content-related queries and ensuring top-quality user experiences.
- Company: Join TikTok, the leading platform for short-form mobile video, inspiring creativity worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration in a diverse team.
- Why this job: Be part of a mission-driven company that values creativity, innovation, and community impact.
- Qualifications: Strong English communication skills and experience in support or content operations are essential.
- Other info: Flexible working hours and a chance to engage with a global audience.
The predicted salary is between 28800 - 42000 £ per year.
TikTok LIVE – Content Quality Analyst – Operations Support
TikTok LIVE – Content Quality Analyst – Operations Support
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Responsibilities
The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Analyst – Operations Support, covering the EMEA community market to help create a better space for content creators and users. This position is mainly responsible for (not limited to): receiving and resolving operations queries and issues related to Tiktok LIVE content and Ecosystem, communicating with our operations teams, analyzing and providing the best solutions, writing daily reports, following the escalation process, and providing top-quality support experience.
Detailed responsibilities include:
– Provide full-day support for oncall handling during EMEA hours, excluding time allocated for compulsory meetings and training.
– Deliver consistent, accurate, and policy-aligned responses to support inquiries and internal stakeholders.
– Manage a high volume of concurrent tickets (~20), ensuring first response times within 5 minutes during peak hours to minimize backlog spillover.
– Proactively monitor queues and reduce handovers to other regional shifts by maximizing case handling efficiency.
– Have a solid implementation based on provided SOPs and provide feedback on possible gaps of process identified during daily work.
– Maintain professional, well-structured communication with stakeholders, especially in sensitive or high-priority cases.
– Stay updated on tooling changes, policy updates, and alignment decisions; apply them accurately and independently in responses.
– Participate in regular calibrations (at least bi-weekly) with the APAC team to ensure alignment in communication strategy and handling standards.
– Set aside time for essential meetings, process/policy trainings, and knowledge-sharing sessions.
Qualifications
Minimum Qualifications:
1. Strong command of English with clear, structured written communication skills.
2. Ability to multitask, manage high-pressure workloads, and maintain response quality across multiple tickets.
3. Demonstrated experience in professional support, moderation, or content operations, preferably with oncall responsibilities.
4. Independent, resourceful, and proactive in keeping up with operational updates and evolving guidelines.
5. High level of attention to detail and professionalism when handling sensitive or complex tickets.
6. Comfortable using multiple internal tools simultaneously and navigating across knowledge systems (e.g., SOPs, canned responses, alignment docs).
Preferred Qualifications:
1. Experience contributing to process improvement projects or initiatives that drive efficiency and user satisfaction in operational teams.
2. Familiarity with the nuances of different internal stakeholder groups (e.g., policy teams, regional ops, XFN stakeholders).
3. Fluency in one or more additional EMEA languages to reduce cross-region handovers.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok\’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\’re resilient and embrace challenges as they come. By constantly iterating and fostering an \”Always Day 1\” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level
-
Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Quality Assurance
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Industries
Entertainment Providers
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TikTok LIVE - Content Quality Analyst - Operations Support employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok LIVE - Content Quality Analyst - Operations Support
✨Tip Number 1
Familiarise yourself with TikTok's community guidelines and content policies. Understanding these will help you provide accurate and policy-aligned responses during your interactions, showcasing your knowledge and commitment to maintaining a safe environment for users.
✨Tip Number 2
Practice your multitasking skills by simulating a high-pressure support environment. Try managing multiple tasks or queries at once to improve your response times and efficiency, which is crucial for handling the expected volume of tickets in this role.
✨Tip Number 3
Engage with TikTok LIVE content as a user. This will give you firsthand experience of the platform and its ecosystem, allowing you to better understand the challenges creators face and how to effectively support them.
✨Tip Number 4
Network with current or former employees in similar roles on platforms like LinkedIn. They can provide insights into the day-to-day responsibilities and expectations, helping you tailor your approach and demonstrate your enthusiasm for the position.
We think you need these skills to ace TikTok LIVE - Content Quality Analyst - Operations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content operations or support roles. Emphasise your ability to manage high-pressure workloads and multitask, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of TikTok's mission and how your skills align with the responsibilities of the Content Quality Analyst position. Mention specific examples of how you've handled similar tasks in the past.
Showcase Communication Skills: Since clear and structured written communication is crucial for this role, ensure that your application materials are well-organised and free of errors. Use concise language and professional tone throughout.
Highlight Process Improvement Experience: If you have experience contributing to process improvement projects, make sure to include this in your application. Explain how your initiatives have driven efficiency and user satisfaction in previous roles.
How to prepare for a job interview at TikTok
✨Showcase Your Communication Skills
As a Content Quality Analyst, clear and structured communication is key. Prepare to demonstrate your written and verbal communication skills during the interview by providing examples of how you've effectively communicated with stakeholders in previous roles.
✨Demonstrate Multitasking Abilities
This role involves managing a high volume of concurrent tickets. Be ready to discuss your experience with multitasking and how you handle high-pressure situations while maintaining quality responses. Consider sharing specific examples from past jobs.
✨Familiarise Yourself with TikTok's Policies
Understanding TikTok's content policies and operational guidelines will give you an edge. Research the latest updates and be prepared to discuss how you would apply these policies in real-world scenarios during the interview.
✨Highlight Process Improvement Experience
If you've been involved in any process improvement initiatives, make sure to mention them. Discuss how your contributions led to increased efficiency or user satisfaction, as this aligns well with the responsibilities of the role.
