TikTok LIVE - AI Data Operation Specialist - Spanish Speaking

Welcome to the AI Data Operation Specialist role at TikTok. Join a team focused on the rapidly growing livestream industry and help uphold content quality across TikTok Live through collaboration with both human labeling and machine learning models, including large language models.

Responsibilities

• Ensure high‑quality content benchmarking across BPO teams.
• Support the setup, onboarding, and training of new BPO teams.
• Manage policy clarifications, calibrations, and arbitration processes.
• Analyze BPO team performance to identify knowledge gaps and systemic issues.
• Handle content labeling for specific queues based on cross‑functional business requirements.
• Analyze labeled content to identify trends and provide insights to project teams.
• Independently manage quality evaluation initiatives, delivering actionable analytical insights.
• Train models using large datasets of labeled content to improve decision‑making accuracy.
• Enhance model capabilities through iterative training and reinforcement learning.
• Assist in data preparation, cleaning, and structuring for training purposes.
• Improve model accuracy by testing and fine‑tuning, highlighting algorithm team gaps in LLM decision‑making drafts.
• Analyze moderation and labeling data from multiple queues to derive process or market‑specific trends/correlations.
• Gather supporting data for impact analysis and solution planning.
• Custodian of all quality‑specific artifacts for the content moderation scope.
• Generate creative solutions—including the use of technology and tools—to enhance the quality of both individual and team outputs.

Minimum Qualifications

• Bachelor’s degree in Business, Data Science, Computer Science, Information Technology, Communications, or a related field.
• 3+ years of experience in AI data operation, leveraging AI and ML for content quality management, product operations, or a related analytics role, preferably in tech, digital content, or platform moderation environments.
• Proficiency in data analysis and visualization tools such as Excel, Tableau, Power BI, or similar.
• Basic understanding of machine learning concepts and Large Language Models (LLMs).
• Strong ability to analyze complex datasets, identify patterns, and generate actionable insights.
• Fluency in both written and spoken English is essential, and proficiency in Spanish is also necessary to better monitor and improve the ecosystem health of the Spanish markets.

Preferred Qualifications

• Able to review and analyze potentially sensitive or disturbing content with objectivity, professionalism, and emotional resilience.
• Strong analytical skills with the ability to translate data into actionable insights, influence strategy, and drive impactful solutions.
• Highly adaptable, proactive, and self‑motivated, with a proven ability to thrive in fast‑paced and constantly evolving environments.
• Solid understanding of machine learning principles, including model evaluation metrics and optimization techniques.
• Deep interest in LLMs, human behavior, and user experience, and enthusiasm for learning from diverse case studies and annotators.
• Experience as RLHF annotators for leading AI/LLM companies is strongly preferred.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about celebrating diverse voices and creating an environment that reflects the many communities we reach.