At a Glance
- Tasks: Be the strategic partner for governance and experience, driving impactful decisions.
- Company: Join TikTok, a leading platform for creativity and joy.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Embrace challenges and innovate with a diverse team.
- Why this job: Make a real impact in a fast-paced tech environment.
- Qualifications: Experience in business operations and strong analytical skills required.
The predicted salary is between 66150 - 80850 £ per year.
Location: London
Employment Type: Regular
Job Code: A27432
Responsibilities
- Serve as the strategic GNE (Governance and Experience) business partner, advising country leadership and regional stakeholders while representing local market realities, risks, and opportunities in regional decision-making.
- Translate market insights into actionable improvements by building a strong feedback loop between country and regional Policy, Product, Operations, Governance, and other cross-functional teams.
- Proactively identify and resolve governance and operational risks, conducting structured root-cause analyses and driving cross-functional mitigation plans through to measurable outcomes.
- Own the market health and operational performance, monitoring key indicators - including NPS, CSAT, complaint rates, enforcement trends, appeal outcomes, escalations, and service delivery to detect anomalies and generate actionable recommendations.
- Lead policy localization, go-to-market execution, and market enablement, ensuring regional policies and operating models reflect specific needs through localized guidance, training and internal communications.
- Drive business operations excellence at scale by establishing robust frameworks for risk monitoring, issue management, performance reviews, and implementation tracking, while leveraging AI and automation to improve efficiency and decision quality.
Minimum Qualification(s)
- English and Turkish speaking.
- Relevant experience in business operations, strategy, program management, governance, policy, or platform operations, preferably in technology, e-commerce, or digital platforms.
- Strong analytical and problem-solving skills, including trend analysis, root-cause analysis, and translating insights into action.
- Proven ability to build operating mechanisms, improve processes, and monitor business or operational health.
- Strong cross-functional stakeholder management, execution, prioritization, and communication skills in fast-paced environments.
Preferred Qualification(s)
- Experience in Trust & Safety, marketplace governance, risk, policy, seller/creator, customer experience, or platform operations.
- Experience working across global, regional, and local teams and partnering with senior business leaders.
- Experience in policy localization, market GTM, operational transformation, automation, or AI-enabled workflows.
- Familiarity with platform health metrics, including NPS, CSAT, complaint rates, enforcement quality, appeals, and escalations.
TikTok Commerce - Country Business Partner (Governance and Experience) employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Global Procurement Manager in London, you will benefit from competitive compensation, comprehensive professional development opportunities, and the chance to work in a vibrant city known for its innovation and creativity. Join us to make a meaningful impact while collaborating with diverse teams across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Commerce - Country Business Partner (Governance and Experience)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like TikTok are looking for when hiring for a TikTok Commerce - Country Business Partner (Governance and Experience).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to TikTok for the TikTok Commerce - Country Business Partner (Governance and Experience), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at TikTok as a TikTok Commerce - Country Business Partner (Governance and Experience), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out TikTok’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a TikTok Commerce - Country Business Partner (Governance and Experience).
We think you need these skills to ace TikTok Commerce - Country Business Partner (Governance and Experience)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at TikTok, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with TikTok's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at TikTok. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at TikTok
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that TikTok uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at TikTok. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
