At a Glance
- Tasks: Manage partner growth and ensure seamless experiences on TikTok's platform.
- Company: Join TikTok, the leading destination for short-form mobile video.
- Benefits: Inclusive culture, competitive salary, and opportunities for creativity and growth.
- Other info: Dynamic global environment with a focus on innovation and collaboration.
- Why this job: Be part of a team that inspires creativity and drives impact globally.
- Qualifications: Experience in operations management and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. Every challenge is an opportunity to learn, innovate, and grow as one team.
About the team
The Governance and Experience team aims to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us in building an innovative, secure, and intuitive commerce ecosystem.
As part of the GNE organization, our Service Support Centre (SSC) delivers Customer Service to our partners and internal users. We are looking for an Operations Manager responsible for the health and performance of partners for a defined set of Categories through effective leveraging of BPO and in-house resources.
ROLES AND RESPONSIBILITIES
- Partner Growth: Ensure our partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing while sustaining good health and performance.
- Monitor the operational health and performance of partners under your responsible category(ies), directing BPO resources to proactively address health and performance risks that may block partner growth.
- Collaborate with Account Managers to design targeted outreach (coaching and education) to improve health and performance and unblock revenue potential.
- Ensure effective BPO agent communication and engagement with partners, including early warning communication with risky partners, promoting guidance on platform rules and regulations, and holding improvement sessions with partners on their fulfillment and support performance.
- BPO Operational Performance: Manage the BPO team to ensure high performance. Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best-in-class quality experience and resolution.
- Identify BPO knowledge, training, and quality gaps and collaborate with SOP PM, Quality Assurance, and Training PM to apply effective training and quality frameworks.
Preferred Qualifications:
- Commercial thinking and ownership mindset.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing Technology, Information and Internet
TikTok Commerce - Category Operations Manager(German speaking) employer: TikTok
At TikTok, we foster a vibrant and inclusive work culture that champions creativity and innovation. As a Category Operations Manager, you will have the opportunity to drive impactful growth for our partners while collaborating with a diverse team in a dynamic global environment. With a commitment to employee development and a mission that inspires joy, TikTok is an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Commerce - Category Operations Manager(German speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or even through TikTok itself. A friendly message can go a long way, and you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. TikTok loves creativity and innovation, so think of ways you can showcase your unique skills and experiences that align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making your job search a breeze.
We think you need these skills to ace TikTok Commerce - Category Operations Manager(German speaking)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Category Operations Manager. Highlight relevant experience and skills that align with TikTok's mission and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for TikTok and how your background makes you a perfect fit for the team. Don’t forget to mention your German language skills!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive partner growth and manage operations effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the TikTok family!
How to prepare for a job interview at TikTok
✨Know Your TikTok
Familiarise yourself with TikTok's platform, its features, and how it operates. Understand the commerce aspect and think about how you can contribute to enhancing partner experiences. This will show your genuine interest and help you stand out.
✨Showcase Your Operations Skills
Prepare examples from your past experience that demonstrate your ability to manage operations effectively. Highlight any instances where you've improved performance or resolved issues, especially in a BPO context. Be ready to discuss how you can apply these skills at TikTok.
✨Emphasise Cross-Cultural Communication
Since TikTok operates globally, it's crucial to showcase your ability to communicate and collaborate across cultures. Share experiences where you've successfully worked with diverse teams or clients, and how you navigated any challenges that arose.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the role, and TikTok's future plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
