At a Glance
- Tasks: Support TikTok's top advertisers with technical issues and product implementation.
- Company: Join a global team at TikTok, a leader in digital advertising.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Collaborate with diverse teams in a dynamic, high-growth environment.
- Why this job: Make an impact in the fast-paced world of digital advertising.
- Qualifications: Bachelor's degree in Computer Science or related field; tech-savvy with customer service skills.
The predicted salary is between 45000 - 55000 £ per year.
At Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, London, and multiple locations in the US.
TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to TikTok's top advertisers. The candidate needs to balance customer service with technical know-how and specialise in Signals/Measurement and API monetisation product pillars using their expertise to assist businesses with product issues. Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment. An ability to self-motivate, prioritise, and influence partners are key skills. Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology.
Minimum Qualifications:
- A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience
- Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers
- Analytical experience solving problems using data and providing actionable product insights
- Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)
Preferred Qualifications:
- 2+ years of experience in Ad tech/digital technology fields
- Experience driving technical implementation with advertising/software products working directly with clients' technical teams
- Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers, and Sales
Technical Product Specialist (TPS) - Signals & API employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
