At a Glance
- Tasks: Resolve technical issues and support new advertising products for a smooth transition.
- Company: Join TikTok, a global leader in creating inclusive and innovative digital experiences.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Collaborate with global teams and enhance your skills in a dynamic environment.
- Why this job: Be the bridge between clients and tech teams, making a real impact on product success.
- Qualifications: Bachelor’s degree in a technical field and 2 years of relevant experience.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Investigate and resolve technical issues raised by internal stakeholders and advertisers via ticketing systems.
- Support the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
- Coach vendor teams to improve quality and efficiency, ensuring technical alignment across global support hubs.
- Perform QA audits of resolved tickets, identify knowledge gaps, and contribute to improvements of internal documentation.
- Act as a bridge between client‑facing and product/engineering teams, translating advertiser needs into actionable improvements.
Minimum Qualifications
- Bachelor’s degree in computer science, a similar technical field of study or equivalent practical experience.
- At least 2 years of experience in customer support, technical support, product operations, or customer success.
- Ability to troubleshoot product and technical issues via tickets.
- Strong communication skills when interacting with internal stakeholders and advertisers.
- Basic data awareness and attention to detail for quality audits and documentation.
- Ability to collaborate effectively across teams and align on action items.
Preferred Qualifications
- Experience with advertising monetization products or platform products.
- Experience working with global support hubs or vendor teams.
- Experience in knowledge base management, QA audits, or process improvement.
- Familiarity with ticketing systems and advertiser support workflows.
- Experience supporting product launches and feature rollouts.
Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
Technical Product Specialist, Monetization Product Operations employer: TikTok
As a Technical Product Specialist at TikTok, you will thrive in a dynamic and inclusive work environment that values your unique skills and perspectives. With a strong focus on employee growth, TikTok offers ample opportunities for professional development and collaboration across global teams, ensuring that you play a pivotal role in shaping the future of advertising products. Located in a vibrant tech hub, you'll enjoy a culture that encourages innovation and creativity while making a meaningful impact on advertisers worldwide.
