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- Tasks: Drive improvements in advertiser experience and collaborate with cross-functional teams.
- Company: Join TikTok, the leading platform for short-form mobile video.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Why this job: Make a real impact on advertising quality and user experience.
- Qualifications: 4+ years in operations or project management; strong analytical skills.
- Other info: Dynamic environment with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Advertiser Experience EUI team collectively provides support in the EUI region to drive improvement regionally and globally. The team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, ensuring high advertising quality on our platform. As a Program Manager in our Advertiser Experience EUI team, you will partner directly with our clients in collaboration with the Sales team to enhance advertisers' experience on our platform. You will collaborate with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues. Additionally, you will develop strategic playbooks and initiatives in the EUI region driving support each quarter and each half, driving improvements.
Key Responsibilities
- Partner with cross-functional teams, particularly our Sales function, to lead and contribute to large-scale strategic projects as well as solve ongoing operational problems at scale.
- Build strong, strategic relationships with leaders across EUI Sales, and Integrity.
- Improve operational metrics through educational initiatives and proactively communicate regular updates, concerns, trends, and the impact of changes to internal and external stakeholders.
- Effectively communicate our broader policy approach to internal and external audiences, as required.
- Manage, coordinate, and support policy enforcement projects as needed.
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support the position.
- Leverage data-informed insights to drive new products and initiatives.
- Work with data and measurement partners to identify and track key program performance indicators, ensuring the results contribute to overall company, product, customer, and community experience goals.
- Identify trends to enhance support and detection processes and improve team efficiency.
- Consult and coach sales & advertisers to achieve greater results on TikTok platforms.
Minimum Qualifications
- 4+ years of work experience in an operations, analytics, project and program management environment.
- Demonstrated experience initiating and driving projects to completion with minimal guidance.
- Innovative and process-oriented, experienced in taking the lead on issues with a data-driven pragmatic approach.
- Experienced in communicating the results of analyses with senior stakeholders of multiple cross-functional teams to influence the strategy and approach.
- Experienced in ramping up a program from concept and formulating frameworks.
- Experienced in working collaboratively within a diverse team and environment.
- Entrepreneurial mindset, self-driven, adept at dealing with ambiguity, and experienced in working in fast-paced environments with a passion for innovation.
Preferred Qualifications
- Experience in Trust and Safety or Advertiser Integrity for social media platforms.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Program Manager, Advertiser Experience, EUI employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Advertiser Experience, EUI
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at TikTok. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand TikTok's mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in past roles. TikTok loves innovative thinkers, so highlight your data-driven approach to improving processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team. Let’s get you that job!
We think you need these skills to ace Program Manager, Advertiser Experience, EUI
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in operations, analytics, and project management, and show how it aligns with our mission at TikTok.
Showcase Your Collaboration Skills: We love team players! In your application, emphasise your ability to work with cross-functional teams, especially in Sales and Policy. Share examples of how you've built strong relationships and driven projects forward.
Be Data-Driven: Since this role involves leveraging data to drive improvements, include specific examples of how you've used data to inform decisions or strategies in your previous roles. This will show us you're a great fit!
Apply Through Our Website: Don't forget to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Before the interview, dive deep into TikTok's mission and values. Understand how the Advertiser Experience EUI team fits into the bigger picture. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Data Skills
As a Program Manager, you'll need to leverage data to drive decisions. Be prepared to discuss specific examples of how you've used data to inform strategies or improve processes in your previous roles. Highlight any metrics or KPIs you've successfully tracked and improved.
✨Build Relationships
Emphasise your ability to build strong relationships with cross-functional teams. Share examples of how you've collaborated with sales, policy, or operations teams in the past. This will show that you understand the importance of teamwork in driving successful projects.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Prepare to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.
