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- Tasks: Transform complex policies into engaging educational content for sellers and creators.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Work in a dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact by enhancing the seller/creator experience through effective learning.
- Qualifications: Experience in Programme Management and strong communication skills required.
- Other info: Collaborate with global teams and embrace challenges in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We are looking for a Policy Education Manager to join our team to drive clear and engaging GTM policy launches. By transforming complex policies into bite‑sized, accessible content, you will advocate for GNE policies and enhance the seller/creator experience through effective learning.
What You’ll Do
- Be responsible for the end‑to‑end strategy of policy GTM, converting e‑commerce GNE policies into engaging, informative, and easily digestible educational content for sellers/creators.
- Coordinate content reviews, translation, proofreading and publication across EU markets.
- Write and produce educational materials and visualized content, including outreach messaging and communications, slide decks, and infographics that appeal to multiple countries and language backgrounds.
- Build, manage, and evaluate the efficacy of internal & external policy education content.
- Identify optimal channels for delivery of policy education content and drive amplification strategies.
- Analyse data to create solutions for education gaps.
- Be the educational voice of sellers and creators, remaining up‑to‑date on key policy changes and enforcement standards to champion policy GTM frameworks.
- Establish partnerships with global cross‑functional teams—including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders—to build, standardize, and optimize the overall policy GTM workstreams.
Qualifications
Minimum Qualifications
- Proven experience in Programme Management in a Policy Operations environment.
- Demonstrated ability to analyze data and use it to drive decision making in an operational role managing multiple stakeholder groups.
- Previous experience working with global cross‑functional teams to build plans and projects.
- Experience coordinating a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Preferred Qualifications
- Bachelor’s Degree or above.
- Proven experience collaborating with global teams and navigating communication barriers.
- Passionate, self‑driven, and curious to learn and able to work independently in a fast‑paced environment.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
- Proven experience in drafting external communications.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work toward every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
Policy Education Manager, GTM, TikTok Shop, EMEA employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Education Manager, GTM, TikTok Shop, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TikTok. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience in policy education and programme management. Make it visually appealing and relevant to the role – this is your chance to shine!
✨Tip Number 3
Prepare for the interview by understanding TikTok's mission and values. Think about how your background aligns with their goals, especially in creating engaging educational content. Be ready to share examples of your past work!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on any updates or new roles that pop up – you never know what might be the perfect fit!
We think you need these skills to ace Policy Education Manager, GTM, TikTok Shop, EMEA
Some tips for your application 🫡
Know Your Audience: Before you start writing, think about who will be reading your application. Tailor your language and examples to resonate with the TikTok team. Show us that you understand the importance of clear communication in policy education!
Showcase Your Experience: Highlight your previous experience in Programme Management and working with global teams. Use specific examples to demonstrate how you've successfully managed multiple stakeholders and created engaging content. We want to see your impact!
Be Clear and Concise: When drafting your application, keep it straightforward. Avoid jargon and complex sentences. Remember, you're applying for a role that involves transforming complex policies into digestible content, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at TikTok!
How to prepare for a job interview at TikTok
✨Know Your Policies Inside Out
As a Policy Education Manager, you'll need to be well-versed in the e-commerce GNE policies. Make sure you read up on TikTok's policies and understand how they impact sellers and creators. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Content Creation Skills
Prepare examples of educational materials you've created in the past. Whether it's infographics, slide decks, or outreach messaging, having tangible examples will show your ability to transform complex information into engaging content. Be ready to discuss your creative process and how you tailor content for different audiences.
✨Highlight Your Collaborative Experience
Since this role involves working with global cross-functional teams, be prepared to share specific instances where you've successfully collaborated with diverse groups. Discuss how you navigated communication barriers and built effective partnerships to achieve common goals.
✨Demonstrate Your Analytical Skills
The ability to analyse data is crucial for this position. Come prepared with examples of how you've used data to identify education gaps or drive decision-making in previous roles. This will show that you can not only create content but also evaluate its effectiveness and make improvements.
