People Partner - GBS, SMB - London

About the Team: The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, with the Small and Medium Business (SMB) segment being a critical, high-speed engine for our global expansion. We are looking for a dynamic and adaptable People Partner to join our team. This is a unique, hybrid role for an HR professional who thrives on variety and is eager to make an impact across a wide range of people functions, from resolving complex employee issues to driving strategic HR projects. This role requires 4 days in the office each week. The SMB organization emphasizes the importance of in‑person collaboration and cross‑functional partnerships, which is why we follow an in‑office schedule. Please note that our in‑office and hybrid work models are regularly reviewed, and specific requirements may be subject to change.

As a People Partner, you will wear multiple hats, acting as a trusted advisor, a hands‑on problem‑solver, and a strategic project leader. Your scope will be broad and will evolve with the needs of the business.

• Coach leaders on people‑related matters including talent assessment, development and succession, organization effectiveness, and high‑performing team dynamics.
• Partner with HRBPs to support the SMB leadership team, translating business priorities into actionable people strategies.
• Analyze trends in performance, attrition, and engagement using HR metrics and dashboards to provide data‑driven insights and recommendations to business leaders.
• Provide guidance on business restructures, workforce planning, and headcount modeling.
• Proactively manage and resolve employee relations issues, serving as the primary point of contact for employees and managers.
• Enhance employee development and management throughout the year by providing coaching, mentoring, and timely feedback; oversee the formal performance review and calibration process.
• Conduct initial fact‑finding and investigations into employee relations concerns, partnering with our central ER and Legal teams on high‑risk cases.
• Manage core People Partner processes such as transfers, organizational changes, data and reporting, and system changes.

Qualifications:

• 3+ years of experience as an HR Generalist, People Partner, or Human Capital Consultant.
• Corporate experience in employee relations, performance management, leadership development, and general HR program/operations.
• Proven ability to operate in a fast‑paced, high‑growth, and ambiguous environment.
• 1‑2 years of experience as an HR Business Partner (preferred).
• Experience supporting a Sales, GTM, or SMB client group in the tech industry (preferred).
• Successful track record of designing and implementing people programs from the ground up (preferred).
• Demonstrated ability to autonomously manage multiple projects concurrently, with strong attention to detail and effective time management skills (preferred).
• Experience partnering with regional and international stakeholders and colleagues to drive global initiatives (preferred).

Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.