TikTok Shop is looking for an Oncall Escalation Program Manager to lead regional service delivery in London. You will establish escalation SOPs, manage seller and creator inquiries, and drive improvements with cross-functional teams to ensure high CSAT and SLAs.
You will partner with QA & Training to coach agents, identify repeat issues, and develop plans to reduce escalations, improving the seller and creator experience on TikTok e-commerce.
#J-18808-LjbffrOncall Escalation & Service Delivery Lead employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
