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For Companies At a Glance
- Tasks: Develop strategies to enhance moderation quality and analyse data for actionable insights.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth.
- Why this job: Make an impact in a fast-paced environment while fostering creativity.
- Qualifications: Bachelor's degree and experience in project management or e-commerce required.
- Other info: Collaborate with global teams and embrace challenges in a dynamic workplace.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Develop and execute strategies to enhance moderation quality and policy effectiveness.
- Utilize quality management tools to identify and address inefficiencies in moderation policies.
- Analyze complex data sets to identify trends, assess performance, and provide actionable insights.
- Design and present data-driven insights to guide decision-making.
- Deeply understand and manage Seller, Listing, Content, and/or Intellectual Property Rights moderation guidelines.
- Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
- Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies.
- Develop training materials and support moderation teams.
- Own and independently deliver end-to-end QA programs from scoping, planning, execution, to delivery.
- Initiate, lead, and guide programs aimed at enhancing moderation efficiency and quality and identify opportunities for improvement and provide business requirements (BRDs).
- Build and optimise the current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality.
- Navigate through complexity and ambiguity.
- Successful cross-functional collaboration and act as a bridge between moderation and other business units.
- Evaluate and improve moderation processes, tools, and methodologies to increase efficiency and effectiveness.
- Introduce automation and tooling enhancements that reduce manual effort and improve efficiency.
- Lead efforts to ensure high-quality moderation delivery by working with BPO partners and collaborating with QA market leaders and teams to refine moderation processes and policies.
- Create and deliver high-quality documentation, status reports, and presentations to drive visibility and alignment across various stakeholders.
- Model communication best practices, implement cross-team discussions and foster collaborative problem-solving.
- Support global quality project delivery and governance across human and machine moderation for overall E2E operational excellence.
Qualifications
- Minimum Qualifications:
- Bachelor’s degree in Business Administration, Operations, Project Management, or a related field.
- Advanced degree or certifications in project management or quality assurance is a plus.
- Experience in e-commerce, online safety, quality analysis, or a related field.
- Proven experience in program or project management roles.
- Strong analytical skills with the ability to interpret complex data sets and trends.
- Excellent coordination and communication skills across multiple cross-functional teams.
- Strategic thinker with a proactive approach to problem-solving.
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
- Preferred Qualifications:
- Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.
- Experience with quality management tools and risk assessment methodologies.
- Familiarity with e-commerce compliance requirements and internet governance management.
- Ability to work independently and lead projects effectively.
Moderation Strategy Program Manager, EMEA Moderation - TikTok Shop employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moderation Strategy Program Manager, EMEA Moderation - TikTok Shop
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at TikTok or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by diving deep into TikTok's moderation strategies. Understand their policies and think about how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re a perfect fit.
✨Tip Number 4
Check out our website for job openings and apply directly! We often have roles that might not be advertised elsewhere. Plus, applying through us gives you a better shot at getting noticed!
We think you need these skills to ace Moderation Strategy Program Manager, EMEA Moderation - TikTok Shop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in moderation strategies and quality management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Show Off Your Analytical Skills: Since this role involves analysing complex data sets, be sure to include examples of how you've used data to drive decisions in your previous roles. We love seeing candidates who can turn numbers into actionable insights!
Highlight Collaboration Experience: This position requires working closely with various teams, so share instances where you’ve successfully collaborated across departments. We’re all about teamwork here at StudySmarter, and we want to know how you fit into that picture!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TikTok
✨Know Your Moderation Guidelines
Before the interview, make sure you have a solid understanding of moderation guidelines, especially around intellectual property rights and content policies. Familiarise yourself with TikTok's specific policies and be ready to discuss how you would enhance moderation quality.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse complex data sets. Bring examples of how you've used data to identify trends or improve processes in previous roles. This will show that you can provide actionable insights, which is crucial for the role.
✨Collaboration is Key
Highlight your experience working with cross-functional teams. Be ready to discuss specific instances where you collaborated with product managers, engineers, or legal teams to align strategies. This will illustrate your ability to navigate complexity and ambiguity effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in moderation or project management and how you overcame them. This will help you demonstrate your strategic thinking and proactive approach.
