At a Glance
- Tasks: Manage logistics operations for TikTok Shop across the EU, improving shipping services and seller experience.
- Company: Join TikTok, a leading platform driving global expansion and innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Opportunity for short-term travel within Europe and collaboration with major courier companies.
- Why this job: Be part of a fast-paced team making a real impact in e-commerce logistics.
- Qualifications: Bachelor’s degree and experience in logistics operations; fluent in English and Chinese.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
Employment Type: Regular
Job Code: A05049
Responsibilities
About the Team: The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an experienced logistics operations manager to manage intra EU carrier performance, to improve TikTok shipping service level constantly to attract more sellers.
- Responsible for the TikTok shipping service and related operations for Intra EU scope (cross EU countries shipments), including courier management & courier pool expansion with procurement, logistics performance analysis, key metrics improvement, reverse logistics performances.
- Covering multiple platform shipping methods, help build and constantly improve the relevant service.
- As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment.
- Responsible for improving seller experience on using TikTok shipping service, including solving collection issues, key sellers communication, mass sellers education, to improve seller adoption of TikTok shipping service.
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed.
- Manage day-to-day operations, track record of high performance and team improvement.
Qualifications
Minimum Qualifications
- Bachelor’s degree or higher.
- Work experience in logistics operations, with excellent understanding of any segment including data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance.
- Self-motivated and results-driven, analytical and data-driven.
- Fluent communication in both English and Chinese.
Preferred Qualifications
- Bachelor’s degree with logistics transportation or business management background.
- Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies.
- Fair understanding of e-Commerce marketplace operation and governance policy.
- Able to do short-term business travel within Europe.
UK&EU Logistics Operations Manager - TikTok Shop in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land UK&EU Logistics Operations Manager - TikTok Shop in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TikTok and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TikTok!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TikTok keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace UK&EU Logistics Operations Manager - TikTok Shop in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TikTok:This is your chance to really connect with the team at TikTok. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TikTok
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TikTok.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TikTok that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TikTok. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
