At a Glance
- Tasks: Manage travel services, resolve complaints, and optimise supplier performance for TikTok employees.
- Company: Join TikTok's Global Mobility Services team and shape the future of business travel.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Ideal for proactive individuals who thrive in a collaborative and innovative setting.
- Why this job: Be part of a fast-paced team that enhances travel experiences for a global audience.
- Qualifications: Bachelor's degree and 3+ years in business travel or customer service required.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
Travel Services is a part of the Global Mobility Services department. We are committed to supporting the business travel services of TikTok employees, and through the professional management of business travel resources, ensuring the implementation of standardized operation processes and policies, as well as managing external suppliers to provide a good business travel service experience.
Responsibilities
- Responsible for the operation of travel services in this region, including but not limited to resolving escalated complaints, managing OnCall BPO customer service, adjusting service delivery standards and conducting performance evaluations, etc., to achieve continuous iteration of standardized systems and processes.
- Responsible for optimizing and managing the service system of travel suppliers in this region, controlling the service delivery quality of suppliers, and improving efficiency and quality.
- Responsible for following up and implementing special tasks related to travel services in this region, such as cross‑border mobility projects, collaborating deeply with relevant internal and external teams of local departments, and efficiently and effectively promoting project completion.
- Through continuous research, interviews, and data analysis, identify the regional adaptability and optimization points of travel policies and the Hi Travel system, provide feedback, and drive the policy and system product teams to optimize and resolve issues.
- Combining the company's travel characteristics and business development stage, assist the team in building a travel operation system, and continuously improve the delivery capabilities of travel services and the global travel service experience.
Qualifications
Minimum Qualification(s)
- Bachelor's degree or above, with 3+ years of experience in relevant fields such as business travel, customer service, or service improvement.
- Strong learning ability, good at active thinking to adapt to a fast working pace. In‑depth understanding of the company's business characteristics and business travel development stage from a global perspective.
Preferred Qualification(s)
- Be patient, resilient and proactive, with strong attention to details.
- Strong sense of responsibility, customer‑service driven, with good communication skills and teamwork spirit.
Travel Services Operations Advisor - EMEA in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Travel Services Operations Advisor in the EMEA region, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your contributions. Join us to be part of a forward-thinking team dedicated to enhancing the business travel experience for our employees while enjoying the unique advantages of working in a vibrant and diverse location.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Services Operations Advisor - EMEA in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like TikTok who are looking for fresh talent for roles like Travel Services Operations Advisor - EMEA.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like TikTok and give you a leg up for your Travel Services Operations Advisor - EMEA application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Services Operations Advisor - EMEA openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Services Operations Advisor - EMEA in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Services Operations Advisor - EMEA role at TikTok.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Services Operations Advisor - EMEA position at TikTok.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of TikTok.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to TikTok's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Services Operations Advisor - EMEA.
How to prepare for a job interview at TikTok
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at TikTok.
