Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance seller experience on TikTok Shop through strategic solutions and project management.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Dynamic work environment, career growth, and a chance to make an impact.
- Why this job: Be part of a team that empowers sellers and drives innovation.
- Qualifications: Strong analytical skills, project management experience, and excellent communication.
- Other info: Work in a fast-paced, diverse environment with limitless possibilities.
The predicted salary is between 36000 - 60000 £ per year.
The Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers and listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller and AM education. Our primary objective is to ensure a seamless and efficient process that empowers our sellers to succeed on the platform.
Our team plays a critical role in bridging the gap between sellers, BizOps, and XFN teams. We focus on capturing the seller's voice and BizOps requests to identify the root causes of key blockers in the seller journey. By developing systematic solutions, we aim to create lasting improvements that benefit our entire seller community.
As a member of our team, you will have the opportunity to work on high priority projects, making a tangible impact on our platform's success. You will collaborate closely with Operations, GNE, Product, and various XFN teams, contributing to strategic solution development and impactful implementation.
Responsibilities:- Strategic Solution Development: Prioritize key issues and create and deliver systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams as sparring partners to ensure cohesive and effective implementation (e.g., for onboarding, listing, violation and appeal).
- Project Management: Drive and manage the progress of key projects in collaboration with GNE, Product and other XFN teams, ensuring successful implementation.
- Seller Experience Research: Design, implement, and continually refine methodologies to conduct seller experience research to identify and address key blockers and pain points in the seller experience.
- Data Analysis & Metrics Tracking: Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.
- Review & Communication: Facilitate preparation of key review meetings and communication to project sponsors to ensure transparency and support decision making.
Minimum Qualifications:
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience in project management, preferably in a cross-functional setting.
- Excellent communication skills for effective collaboration with diverse teams.
Preferred Qualifications:
- Experience working on seller experience / GNE related topics.
- Proficiency in seller research methodologies.
- Ability to thrive in a fast-paced, dynamic work environment.
- Working on site in London with XFN teams preferred.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
TikTok Shop - Seller Experience Manager, London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Seller Experience Manager, London
✨Tip Number 1
Get to know TikTok Shop inside out! Familiarise yourself with the seller journey and think about how you can enhance it. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your strategic thinking and project management skills. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TikTok family!
We think you need these skills to ace TikTok Shop - Seller Experience Manager, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enhancing seller experiences on TikTok Shop. Share why this role matters to you and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that align with the responsibilities listed in the job description. We love seeing how your background fits into our Seller Experience Team's goals!
Be Data-Driven: Since data analysis is key in this role, don’t forget to mention any experience you have with metrics tracking or translating data into actionable insights. We appreciate candidates who can demonstrate their analytical skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TikTok
✨Know the Seller Journey
Familiarise yourself with the entire seller journey on TikTok Shop. Understand the key touchpoints from onboarding to addressing violations. This will help you demonstrate your strategic thinking and how you can enhance the seller experience.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of metrics you've tracked and how they led to actionable insights. This will highlight your ability to translate data into improvements, a crucial aspect of the role.
✨Project Management Experience
Be ready to talk about your project management experience, especially in cross-functional settings. Share specific projects where you collaborated with diverse teams and how you ensured successful implementation. This will show your capability to manage key projects effectively.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare examples of how you've facilitated discussions or prepared communications for stakeholders. Highlight your ability to bridge gaps between teams, which is essential for the Seller Experience Team.
