At a Glance
- Tasks: Resolve technical issues and support new advertising products for a smooth transition.
- Company: Join TikTok, a global leader in digital innovation and inclusivity.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Be the bridge between clients and tech, making a real impact on advertising experiences.
- Qualifications: Bachelor’s degree in a technical field and 2 years of relevant experience.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities:
- Investigate and resolve technical issues raised by internal stakeholders and advertisers via ticketing systems.
- Support the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
- Coach vendor teams to improve quality and efficiency, ensuring technical alignment across global support hubs.
- Perform QA audits of resolved tickets, identify knowledge gaps, and contribute to improvements of internal documentation.
- Act as a bridge between client‑facing and product/engineering teams, translating advertiser needs into actionable improvements.
Minimum Qualifications:
- Bachelor’s degree in computer science, a similar technical field of study or equivalent practical experience.
- At least 2 years of experience in customer support, technical support, product operations, or customer success.
- Ability to troubleshoot product and technical issues via tickets.
- Strong communication skills when interacting with internal stakeholders and advertisers.
- Basic data awareness and attention to detail for quality audits and documentation.
- Ability to collaborate effectively across teams and align on action items.
Preferred Qualifications:
- Experience with advertising monetization products or platform products.
- Experience working with global support hubs or vendor teams.
- Experience in knowledge base management, QA audits, or process improvement.
- Familiarity with ticketing systems and advertiser support workflows.
- Experience supporting product launches and feature rollouts.
Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
Technical Product Specialist, Monetization Product Operations in London employer: TikTok
As a Technical Product Specialist at TikTok, you will thrive in a dynamic and inclusive work environment that values your unique skills and perspectives. With a strong focus on employee growth, TikTok offers ample opportunities for professional development and collaboration across global teams, ensuring that you play a pivotal role in shaping the future of advertising products. Join us in a vibrant location where innovation meets creativity, and be part of a company that is dedicated to making a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Specialist, Monetization Product Operations in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TikTok. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TikTok before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Product Specialist, Monetization Product Operations in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TikTok:Your cover letter is your chance to shine! Tell us why you want to work at TikTok specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TikTok!
How to prepare for a job interview at TikTok
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
