At a Glance
- Tasks: Manage seller onboarding and risk detection, using data to drive improvements.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Embrace challenges and innovate with a diverse team.
- Why this job: Make an impact in a fast-paced environment while fostering creativity.
- Qualifications: Recent graduate with analytical skills and e-commerce experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes. We are looking for a hands-on and data driven program manager who can identify patterns in risky seller behavior and can partner with the business team to enable good sellers to grow on the platform.
This includes:
- Analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform the business strategy and project prioritization in the Business Requirements Document.
- Triangulate findings and insights from across different sources to scope out risky sellers.
- Collaborate with cross functional teams and key stakeholders to gather requirements, design best fit solutions, and inform project timelines and resources needed.
- Build an understanding of compliance requirements for sellers and ensure these are met by current onboarding processes and build continuous improvements in seller onboarding compliance via the internal and external audit process.
- Act as a SME in Seller Governance for a specific early seller risk detection program, providing feedback to internal stakeholders (in Business, Product and other areas of Governance) on key delivery experience gaps and priorities.
- Support investigation and the development of the Seller Governance team’s internal knowledge and SOPs.
Minimum Qualifications
- Recent graduate (Bachelor's/Master's) in Business, Operations, Compliance, or related fields.
- Analytical mindset (Excel/Google Sheets, basic SQL a plus): Demonstrated analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Experience in e-commerce, marketplace dynamics, and/or policy enforcement.
- Strong communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight and project management.
- Strong sense of responsibility and innovation, self-driven, and results-oriented, clear logic, enjoys analysing the essence of things, and excels at systematically solving problems.
Preferred Qualifications
- Experience in E-Commerce or marketplace platforms with strong commercial acumen.
- Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment and use hypothesis based decision making frameworks.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
Seller Onboarding Program Manager, Governance in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer that fosters creativity and innovation in a dynamic environment. Our Seller Onboarding Program Manager role offers the opportunity to work with diverse teams, driving impactful insights that shape our business strategy while enjoying a culture that values collaboration and continuous learning. With a commitment to diversity and inclusion, we ensure that every employee's unique perspective is celebrated, making TikTok not just a workplace, but a community where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Seller Onboarding Program Manager, Governance in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like TikTok are looking for when hiring for a Seller Onboarding Program Manager, Governance.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to TikTok for the Seller Onboarding Program Manager, Governance, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at TikTok as a Seller Onboarding Program Manager, Governance, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out TikTok’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Seller Onboarding Program Manager, Governance.
We think you need these skills to ace Seller Onboarding Program Manager, Governance in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at TikTok, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with TikTok's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at TikTok. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at TikTok
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that TikTok uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at TikTok. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
