At a Glance
- Tasks: Lead strategies to enhance moderation quality and improve user experience across our platform.
- Company: Join TikTok, a global leader in short-form mobile video, fostering creativity and joy.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal and professional growth.
- Other info: Collaborative atmosphere with endless opportunities for learning and innovation.
- Why this job: Make a real impact by optimising moderation processes in a fast-paced tech environment.
- Qualifications: Bachelor's degree and experience in project management or quality analysis required.
The predicted salary is between 60000 - 80000 £ per year.
As the Moderation QA Strategy Operations Program Manager, you will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery. You will work closely with cross‐functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience.
Key Responsibilities
- Develop and execute strategies to enhance moderation quality and policy effectiveness.
- Utilize quality management tools to identify and address inefficiencies in moderation policies.
- Analyze complex data sets to identify trends, assess performance, and provide actionable insights.
- Design and present data‐driven insights to guide decision‐making.
- Deeply understand and manage Intellectual Property Rights moderation guidelines.
- Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
- Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies.
- Develop training materials and support moderation teams.
- Lead end‐to‐end quality improvement programs from conceptualization through execution and measurement.
- Manage cross‐functional projects focused on enhancing moderation accuracy, efficiency, and policy compliance.
- Own and independently deliver end‐to‐end QA programs from scoping, planning, execution, to delivery.
- Initiate, lead, and guide programs aimed at enhancing moderation efficiency and quality and identify opportunities for improvement and provide business requirements (BRDs).
- Build and optimise the current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e‐commerce moderation quality.
- Navigate through complexity and ambiguity.
- Evaluate and improve moderation processes, tools, and methodologies to increase efficiency and effectiveness.
- Introduce automation and tooling enhancements that reduce manual effort and improve efficiency.
- Lead efforts to ensure high‐quality moderation delivery by working with BPO partners and collaborating with QA market leaders and teams to refine moderation processes and policies.
- Create and deliver high‐quality documentation, status reports, and presentations to drive visibility and alignment across various stakeholders.
- Support global quality project delivery and governance across human and machine moderation for overall E2E operational excellence.
Qualifications
- Minimum Qualifications
- Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
- Experience in e‐commerce, online safety, quality analysis, or a related field.
- Proven experience in program or project management roles.
- Strong analytical skills with the ability to interpret complex data sets and trends.
- Excellent coordination and communication skills across multiple cross‐functional teams.
- Strategic thinker with a proactive approach to problem‐solving.
- Detail‐oriented with strong organizational skills and the ability to manage multiple priorities.
- Preferred Qualifications
- Advanced degree or certifications in project management or quality assurance is a plus.
- Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.
- Experience with quality management tools and risk assessment methodologies.
- Familiarity with e‐commerce compliance requirements and internet governance management.
- Ability to work independently and lead projects effectively.
QA Strategy Program Manager, Moderation, EMEA in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer that fosters creativity and innovation in a dynamic work environment. Our commitment to diversity and inclusion ensures that every employee's unique perspective is valued, while our focus on professional growth provides ample opportunities for career advancement. Join us in our mission to inspire creativity and bring joy, as we navigate the exciting challenges of the tech industry together.
StudySmarter Expert Advice🤫
We think this is how you could land QA Strategy Program Manager, Moderation, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at TikTok or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and mission. Understand how your skills align with their goals, especially around moderation quality and user experience. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve improved processes or policies, as this aligns perfectly with the QA Strategy Program Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with the process.
We think you need these skills to ace QA Strategy Program Manager, Moderation, EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the QA Strategy Program Manager role. Highlight your experience in quality assurance and project management, and show how your skills align with our mission at StudySmarter.
Showcase Your Analytical Skills:Since this role involves analysing complex data sets, don’t forget to include examples of how you've used data to drive decisions in your previous roles. We love seeing how you can turn numbers into actionable insights!
Emphasise Collaboration:This position requires working closely with various teams, so highlight your experience in cross-functional collaboration. Share specific examples of how you've successfully worked with different departments to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at TikTok
✨Know Your Moderation Guidelines
Before the interview, make sure you have a solid understanding of moderation guidelines and policies, especially around intellectual property rights. This will not only show your expertise but also demonstrate your commitment to quality assurance in moderation.
✨Data-Driven Insights are Key
Prepare to discuss how you've used data analysis in previous roles. Bring examples of complex data sets you've worked with and how you derived actionable insights from them. This will highlight your analytical skills and strategic thinking.
✨Showcase Your Project Management Skills
Be ready to talk about your experience in managing cross-functional projects. Highlight specific instances where you led initiatives that improved processes or enhanced quality. This will illustrate your ability to navigate complexity and drive results.
✨Collaboration is Crucial
Emphasise your experience working with diverse teams, such as Product Managers, Engineers, and Customer Support. Share examples of how you’ve fostered collaboration and problem-solving across departments, which is essential for this role.
