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- Tasks: Transform complex policies into engaging educational content for sellers and creators.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Work in a diverse environment with opportunities for growth and innovation.
- Why this job: Make a real impact by enhancing the seller/creator experience through effective learning.
- Qualifications: Experience in programme management and data analysis in a policy operations setting.
- Other info: Collaborate with global teams and embrace challenges in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We are looking for a Policy Education Manager to join our team to drive clear and engaging GTM policy launches by transforming complex policies into bite-sized, accessible content and advocating for GNE policies to enhance the seller/creator experience through effective learning.
Responsibilities
- Be responsible for the end-to-end strategy of policy GTM, converting e-commerce GNE policies into engaging, informative, and easily digestible educational content for sellers/creators.
- Coordinate content reviews, translation, proofreading, and publication across EU markets.
- Write and produce educational materials and visualized content, including outreach messaging and communications, slide decks, and infographics that appeal to multiple countries and language backgrounds.
- Build, manage, and evaluate the efficacy of internal & external policy education content.
- Identify optimal channels for delivery of policy education content and drive amplification strategies.
- Analyze data to create solutions for education gaps.
- Be the educational voice of sellers and creators. Stay up-to-date on key policy changes and enforcement standards to champion policy GTM frameworks.
- Establish partnerships with global cross-functional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize overall policy GTM workstreams.
Qualifications
Minimum Qualifications:
- Proven experience of Programme Management in a Policy Operations environment.
- Demonstrated ability to analyze data and use data to drive decision making in an operational role managing multiple stakeholder groups.
- Previous experience working with global cross-functional teams to build plans and projects.
- Experience coordinating a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Preferred Qualifications:
- Bachelor's Degree or above.
- Proven experience collaborating with global teams and navigating communication barriers.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
- Proven experience in drafting external communications.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect—and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy—a mission we work towards every day. We strive to do great things with great people, lead with curiosity and humility, and make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We are resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Policy Education Manager, GTM, TikTok Shop, EMEA in London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Education Manager, GTM, TikTok Shop, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise and engaging – think of it as your personal elevator speech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Policy Education Manager, GTM, TikTok Shop, EMEA in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Policy Education Manager role is all about. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Showcase Your Skills: When you're crafting your application, don't just list your previous jobs. Instead, focus on specific skills and experiences that relate to the role. Use examples that demonstrate your ability to create engaging content and manage projects effectively, as these are crucial for this position.
Be Clear and Concise: We love a good story, but when it comes to applications, clarity is key! Make sure your writing is straightforward and easy to digest. Avoid jargon unless it's relevant, and keep your sentences short and to the point. This will help us quickly grasp your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at TikTok
✨Know Your Policies Inside Out
Make sure you thoroughly understand the e-commerce GNE policies that you'll be working with. Familiarise yourself with the key points and how they impact sellers and creators. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Programme Management Skills
Prepare examples from your past experiences where you've successfully managed programmes in a policy operations environment. Highlight how you coordinated resources and navigated stakeholder groups to achieve your goals.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you've used data to identify gaps in education or improve processes. Bring specific examples of how your analytical skills have led to successful outcomes in previous roles.
✨Emphasise Your Communication Skills
Since the role involves creating educational content, it's crucial to demonstrate your ability to communicate complex ideas simply. Prepare to share samples of your written work or presentations that showcase your ability to engage diverse audiences.
