Logistics Operations Manager, CBT, TikTok Shop in London

Responsibilities

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

Responsible for the Collections By TikTok (CBT) First Mile (FM) and Middle Mile (MM) operations include improving job collection success rate, jobs per route, volume per route and reducing CPP for CBT. Managing capacity allocation, partnering with procurement, finance and strategy teams to align on forward-thinking approaches that reduce cost and lead time. Working with cross-functional teams and external suppliers to consume data and supply data, improving operational intelligence. Managing the throughput and capacity handover from First Mile (FM) to MM/LM. Identify pain points, highlight challenges and recommend optimal solutions to deliver against KPIs. Build procedures and systems to gain better E2E performance for merchants and customers. Solutions include but are not limited to internal system features, suppliers platforms, driver-facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system. Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Qualifications

• Minimum Qualifications
• Bachelor's degree or above, more than 5 years of working experience in the UK/EU e-commerce warehousing and fulfillment industry.
• Familiar with FM consolidation, MM and LM or E2E Warehouse Operations.
• A previous stakeholder working or driving system changes, building from scratch is a bonus, including allocation models and FM consolidation network design.
• E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
• Data oriented with experience in creating logical planning models based on validated assumptions, with a preferred skillset in SQL or Python.
• Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must.

• Preferred Qualifications
• Data centric with strong analytical skills: capable of building models to identify trends, use historical learnings for future planning to mitigate risk.
• Excellent problem-solving skills: capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
• Managing product lifecycle: Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid/long term goals.
• Excellent stakeholder management skills: Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPIs.
• Strong change management skills: Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.
• Self-starter, proven track record of owning and driving significant metric shifts that contribute to larger business goals.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.