At a Glance
- Tasks: Lead client solutions and drive revenue growth in a dynamic, fast-paced environment.
- Company: Join a global leader in consumer goods with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Collaborative culture with a focus on operational excellence and team mentorship.
- Why this job: Make a real impact by shaping client strategies and driving product adoption.
- Qualifications: Strong leadership skills and experience in client service excellence required.
The predicted salary is between 80000 - 100000 £ per year.
Responsibilities
The Regional Product & Client Solutions (rPCS) organization drives strategic alignment and commercial excellence across EUI. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. rPCS partners closely with EU markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.
The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.
Core KPIs: Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams.
Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok's ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.
Minimum Qualifications:
- Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships.
- Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
- Strategic & Analytical Thinking: Ability to translate insights into actionable strategies that deliver measurable outcomes.
- Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables.
- Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams.
Preferred Qualifications:
- Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
- Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
- Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.
Head of Client Solutions, Consumer Goods - Global Business Solutions - London(12 months Fixed [...] employer: TikTok
As a leading player in the global business solutions sector, our company offers an exceptional work environment in London, where innovation and collaboration thrive. We prioritise employee growth through mentorship and strategic leadership opportunities, ensuring that our team members are equipped to excel in their roles while contributing to meaningful client engagements. With a strong focus on operational excellence and a commitment to delivering outstanding service, we foster a culture that values creativity and empowers employees to drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Solutions, Consumer Goods - Global Business Solutions - London(12 months Fixed [...]
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We think you need these skills to ace Head of Client Solutions, Consumer Goods - Global Business Solutions - London(12 months Fixed [...]
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at TikTok, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at TikTok
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with TikTok’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
