At a Glance
- Tasks: Support TikTok's logistics operations and enhance e-commerce experiences through hands-on projects.
- Company: Join the dynamic team at TikTok, a leader in the e-commerce space.
- Benefits: Gain real-world experience, develop skills, and enjoy a collaborative work environment.
- Other info: Opportunity for career growth and networking in a thriving tech environment.
- Why this job: Make an impact in a fast-paced industry while learning from top professionals.
- Qualifications: Pursuing a degree in relevant fields; strong communication and problem-solving skills required.
The predicted salary is between 20000 - 30000 £ per year.
The e-commerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. As fulfillment and logistics capabilities become increasingly critical to seller success and consumer experience, building a reliable, efficient, and scalable logistics operation is essential to supporting business growth. The FBT Logistics Operation team plays a key role in enabling the smooth execution of Fulfillment by TikTok across Europe. The team works closely with sellers, Business Development teams, Account Managers, Logistics Service Excellence teams, warehouses, and other cross‑functional partners to resolve operational issues, improve processes, and continuously optimise both seller and customer experience.
We are seeking a highly motivated FBT Logistics Operation Intern to support the daily operations of TikTok’s FBT logistics business. This internship offers a hands‑on opportunity to gain practical experience in e‑commerce logistics operations, cross‑functional coordination, issue resolution, order management, data monitoring, and operational execution. The ideal candidate is proactive, resilient, detail‑oriented, and comfortable working in a fast‑paced environment. You should be able to communicate clearly with different stakeholders, manage competing priorities, and follow through on issues until closure. As a project intern, you will engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience, gain practical skills through on‑the‑job learning, and develop a deeper understanding of your career interests. Successful candidates must be able to commit to at least 3 months long internship period.
Key Responsibilities- Act as a communication bridge between sellers, Business Development teams, Seller Account Managers, Logistics Service Excellence teams, and internal operations teams.
- Understand frontline issues, coordinate relevant internal owners to seek solutions, and provide timely feedback to business stakeholders.
- Use internal systems such as OMS and WMS to conduct order queries, track order status, and manage order exceptions.
- Analyse the root causes of order issues based on business needs, and coordinate with warehouses, LSE, product teams, or relevant operations teams to support issue investigation and resolution.
- When necessary, assist with order cancellation, status synchronization, or other exception‑handling actions in accordance with standard operating procedures and business judgement, ensuring timely follow‑up and issue closure.
- Assist in compiling and delivering daily FBT operational reports.
- Monitor core operational KPIs, identify data anomalies and abnormal business trends, issue risk alerts, and conduct preliminary root cause analysis to support data‑driven decision‑making.
- Currently pursuing a degree in Data Science, Data Analytics, Logistics, Supply Chain Management, or a related field, and available to attend a full‑time internship for a minimum of 12 weeks.
- Able to work onsite 5 days per week and comfortable spending over 40% of working time at warehouses around Birmingham.
- Proficient in Microsoft Office/Google Workspace; familiar with Excel, including pivot tables, LOOKUP/INDEX/MATCH functions, or equivalent tools.
- Eager to work in a cross‑functional, fast‑paced environment.
- Strong communication skills, with the ability to coordinate across multiple stakeholders and respond to issues in a clear and timely manner.
- Strong sense of responsibility and ownership, with the ability to follow up on tasks independently until closure.
- Ability to manage multiple tasks in parallel, quickly identify priorities, and escalate proactively when facing uncertainty, blockers, or issues beyond one’s control.
- Positive and solution‑oriented mindset, with the ability to proactively identify problems and seek practical solutions.
- Resilient, with the ability to handle stakeholder or customer frustration with empathy while staying objective and solution‑focused.
- Detail‑oriented and thoughtful, with the ability to consider risks, dependencies, and next steps when driving task execution.
- Self‑driven and collaborative team player.
- Prior internship or project experience in e‑commerce, logistics, supply chain, operations, data analysis, or business operations is a plus.
FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS) in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an FBT Logistics Operation Project Intern, you will gain invaluable hands-on experience in the thriving e-commerce sector while working alongside passionate professionals in Birmingham. Our commitment to employee growth is evident through our supportive environment, where you can develop practical skills and engage in impactful projects that shape your career path.
StudySmarter Expert Advice🤫
We think this is how you could land FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TikTok or in the logistics field. A friendly chat can give us insider info and maybe even a referral. Don’t be shy; people love sharing their experiences!
✨Tip Number 2
Prepare for interviews by practising common questions related to logistics and e-commerce. We should also think about how our skills align with the role. Mock interviews with friends can help us nail our responses and boost our confidence.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we’ve tackled challenges in past projects or internships. This will demonstrate our proactive mindset and ability to handle real-world issues.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us on the interviewer's radar and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the team.
We think you need these skills to ace FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the FBT Logistics Operation role. Highlight any relevant coursework or projects in logistics, data analysis, or e-commerce to show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you the perfect candidate for this internship. Don’t forget to mention your eagerness to learn and contribute!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a team setting.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TikTok
✨Know Your Logistics Basics
Before the interview, brush up on key logistics and supply chain concepts. Understand terms like OMS (Order Management System) and WMS (Warehouse Management System), as well as how they relate to e-commerce operations. This will show your interviewer that you're not just interested in the role but also have a foundational understanding of the industry.
✨Showcase Your Communication Skills
Since this role involves acting as a communication bridge between various stakeholders, prepare examples of how you've effectively communicated in past experiences. Think about times when you resolved issues or coordinated with different teams. Clear, concise communication is key, so practice articulating your thoughts.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your proactive mindset and how you can contribute to resolving operational issues in a fast-paced environment.
✨Prepare for Data-Driven Questions
Given the emphasis on data monitoring and analysis in this role, be prepared to discuss your experience with data tools, especially Excel. Familiarise yourself with functions like pivot tables and LOOKUP/INDEX/MATCH. You might even be asked to solve a hypothetical data problem, so practice explaining your thought process clearly.
