At a Glance
- Tasks: Support TikTok Shop's European LIVE business through seller operations and creator programs.
- Company: Join TikTok, the leading platform for short-form mobile video, in a dynamic role.
- Benefits: Gain valuable experience in e-commerce while working with a global team.
- Other info: Temporary assignment with opportunities for growth in a fast-paced environment.
- Why this job: Be part of an innovative company that inspires creativity and brings joy to users.
- Qualifications: 3+ years in e-commerce operations and fluency in Mandarin and English required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for someone with e-commerce operations experience to support TikTok Shop's European LIVE business. The role covers seller operations, creator and agency programs, and education initiatives. You will need to quickly understand business requirements, drive execution independently, and coordinate with relevant teams to resolve issues.
Responsibilities
- LIVE Policy Execution: Drive the rollout of LIVE incentive policies for sellers and creators, including policy communication, eligibility verification, resource submission and configuration, and progress tracking, so that all policies take effect accurately and on time during both mega-campaigns and BAU periods.
- Resource Configuration and Tracking: Based on approved plans, submit, configure, and verify resources such as coupons, traffic support, commission incentives, and ranking competitions. Maintain usage records and promptly identify configuration errors or execution deviations.
- Seller Lead Management: Collect, organize, and pre-screen leads for sellers and creators with LIVE potential. Maintain the lead database and work with account managers to follow up on seller outreach, onboarding, going live, and campaign participation.
- Performance Tracking and Basic Reviews: Use existing data to track LIVE sessions, GMV, campaign participation, and resource usage. Identify obvious anomalies and produce concise, actionable review findings and improvement recommendations.
- Cross-Team Collaboration and Process Optimization: Maintain project trackers, operating guides, and FAQs. Define timelines and owners, proactively drive action items, and document reusable execution processes and success stories.
- Education Program Operations: Run seller and creator education and growth programs end to end, including recruitment and registration, training scheduling, material preparation, course organization, participant follow-up, and program reviews. Respond promptly to seller, creator, and agency needs during European working hours.
Qualifications
Minimum qualifications
- 3+ years of experience in e-commerce operations, seller/creator operations, or agency operations execution.
- Strong problem-solving skills, with the ability to proactively identify information gaps, execution risks, and priorities, and to handle multiple parallel projects during peak campaigns such as Black Friday.
- Clear communicator and proactive coordinator, able to work efficiently with internal teams as well as external sellers, creators, and agencies.
- Proficient in Excel, able to handle basic data organization, reconciliation, and performance tracking.
- Detail-oriented and responsible, able to accurately manage policy requirements, incentive configurations, and project timelines.
- Fluency in English is required, along with the ability to communicate effectively with local stakeholders across the Chinese markets. Candidates must therefore be fluent in Mandarin.
Preferred qualifications
- Experience with TikTok Shop or live-stream e-commerce.
- Experience executing large-scale e-commerce promotions, agency partnerships, or seller/creator training programs.
- Proficiency in German, Spanish, French, or Italian.
EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate) in London employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Global Procurement Manager in London, you will benefit from competitive compensation, comprehensive professional development opportunities, and the chance to work in a vibrant city known for its innovation and creativity. Join us to make a meaningful impact while collaborating with diverse teams across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate) in London
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if TikTok is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like TikTok and demonstrate your commitment to the field.
We think you need these skills to ace EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate) in London
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate) at TikTok, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate) at TikTok. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at TikTok
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
