At a Glance
- Tasks: Lead seller lifecycle governance initiatives and enhance marketplace safety and trust.
- Company: Join TikTok Shop's dynamic EMEA E-Commerce Governance team.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and drive scalable improvements across multiple markets.
- Why this job: Make a real impact on e-commerce governance while working in a fast-paced environment.
- Qualifications: 3+ years in e-commerce or governance, strong analytical skills, and effective communication.
The predicted salary is between 60000 - 80000 £ per year.
This role sits within the EMEA E-Commerce Governance and Experience team for TikTok Shop. The Governance and Experience (GNE) team is a global team responsible for ensuring our marketplace is safe, trustworthy and engaging for all our users, customers, sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer experience. The Seller Governance team plays an impactful role in delivering GNE's mission by building policies, rules and systems to ensure we have reliable and high performing sellers by defining the policies and performance standards for our sellers.
About the Role: This position is responsible for leading seller lifecycle governance initiatives focused on post-probation seller management across EMEA. We are looking for a program leader who combines strategic thinking with strong execution capabilities to drive large-scale and complex governance programs, develop long-term governance roadmaps, and deliver scalable operational and policy improvements in a fast-moving, high-growth environment. The ideal candidate is highly analytical, structured, and comfortable navigating ambiguity while balancing ecosystem growth, governance effectiveness, operational scalability, and customer experience considerations across multiple markets and stakeholders.
- Lead the design and execution of seller lifecycle governance strategies and roadmaps that minimise ecosystem risks, improve seller performance, strengthen customer trust, and support long-term ecosystem health across TikTok Shop EMEA.
- Own and drive end-to-end large-scale, complex cross-functional governance programs across multiple markets, including problem scoping, roadmap prioritisation, stakeholder alignment, launch coordination, and post-launch performance tracking.
- Analyse ecosystem data, operational signals, investigations, and cross-functional feedback to identify trends, structural gaps, emerging risks, and high-risk seller behaviours, translating findings into strategic recommendations, business cases, and scalable governance solutions.
- Develop and improve scalable governance frameworks, operational mechanisms, policies, and automation strategies to enhance governance effectiveness, operational efficiency, and seller quality.
- Collaborate with cross-functional teams (e.g., Product, Algo, Governance Ops, Business Ops, Legal) to define business requirements, design the best-fit governance solutions, and drive scalable improvements.
- Act as a subject matter expert for Seller Governance programs by developing monitoring mechanisms to measure ecosystem risks and performance, managing escalations, and proactively identifying challenges and improvement opportunities, while providing structured, data-driven insights and recommendations to support leadership decision-making and strategic direction.
Qualifications
- Minimum Qualifications: Bachelor’s degree or equivalent practical experience.
- 3+ years of experience in e-commerce, operations, compliance, marketplace governance, or related fields.
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus).
- Clear and effective communication skills with the ability to influence cross-functional stakeholders and translate insights into actionable recommendations.
- Ability to navigate ambiguity, adapt to fast‑changing environments, and manage multiple priorities with strong ownership and accountability.
- Experience in e-commerce, marketplace platforms, or policy/governance‑related functions with strong commercial acumen.
EMEA Seller Lifecycle Governance Lead in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the EMEA Seller Lifecycle Governance Lead, you will have the opportunity to drive impactful governance initiatives in a fast-paced environment, while benefiting from our commitment to employee growth through continuous learning and development opportunities. Our collaborative atmosphere encourages innovation and creativity, making TikTok Shop a rewarding place to advance your career in e-commerce governance.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Seller Lifecycle Governance Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TikTok or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into TikTok's values and mission. Show us how your experience aligns with their goals, especially around governance and customer trust. Tailor your examples to highlight your strategic thinking and execution skills.
✨Tip Number 3
Don’t just wait for job openings; create your own opportunities! Consider reaching out directly to hiring managers or teams you’re interested in. A well-crafted message can make a lasting impression and show your enthusiasm.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources available that can help you ace the process and land that dream role.
We think you need these skills to ace EMEA Seller Lifecycle Governance Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the EMEA Seller Lifecycle Governance Lead role. Highlight your analytical skills, e-commerce experience, and any governance-related projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about seller governance and how your background makes you the perfect fit for this role. Be sure to mention specific examples of your strategic thinking and execution capabilities.
Showcase Your Data Skills:Since this role requires strong analytical abilities, don’t forget to mention your experience with data analysis tools like Excel or SQL. Share examples of how you've used data to drive decisions or improve processes in previous roles. We love data-driven insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you understand the e-commerce landscape and TikTok Shop's role in it. Brush up on seller lifecycle governance, marketplace policies, and how they impact customer experience. Being able to discuss these topics confidently will show that you're serious about the role.
✨Data is Your Best Friend
Since this role requires strong analytical skills, be prepared to discuss how you've used data in past roles. Bring examples of how you've identified trends or gaps and turned them into actionable strategies. If you can, practice explaining your thought process clearly and concisely.
✨Cross-Functional Collaboration
This position involves working with various teams, so think of examples where you've successfully collaborated across departments. Be ready to share how you influenced stakeholders and drove projects forward, especially in complex environments. Highlighting your communication skills will be key!
✨Embrace Ambiguity
The job description mentions navigating ambiguity, so prepare to discuss times when you've thrived in uncertain situations. Share how you prioritised tasks and made decisions without all the information. Showing that you can adapt and remain effective under pressure will set you apart.
