At a Glance
- Tasks: Guide merchants in integrating e-Commerce systems with TikTok, ensuring successful implementations.
- Company: Join a dynamic team at TikTok, leading the future of e-Commerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and work across time zones in a fast-paced environment.
- Why this job: Be a key player in transforming e-Commerce experiences on a global platform.
- Qualifications: 3+ years in technical account management or similar roles; strong communication skills required.
The predicted salary is between 56700 - 69300 £ per year.
About the team: We are looking for a Customer Solution Manager to join our Product team.
This role will guide our Product, Account Management and Cross-functional teams to deliver merchant and partner e-Commerce integrations.
You will be responsible for providing knowledge, advocacy and tactical solutions to enable merchants to connect their catalog, OMS and fulfillment systems.
In addition, you will use your learnings and insights to partner with product management and development teams to optimize product platforms, create efficiency and scale success.
Responsibilities:- Responsible for partnering with account management in pre-sales and onboarding strategic merchants in collaboration with product and operation stakeholders.- Be the trusted technical advisor to merchants.
Guide merchants in discovery, design and implementation to integrate e-Commerce systems with the Tik Tok platform.- Provide expert advice based on industry best practices, integration patterns and product knowledge of the Tik Tok platform and target platform, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.- Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases.
Ensures adherence to integration standards, policies and governance.- Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.- Gather learnings and market feedback.
Provide market insight to guide product roadmap.
Scale best practices to achieve long-term success.- Comfortable managing multiple stakeholders and working across different timezones.- Comfortable running API calls on Postman and debugging seller requests.
Minimum Qualification(s):- 3+ years of experience with technical account management, pre-sales engineering, solution architecture, customer success management or other technical sales roles for large enterprises.- Hands-on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.- Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executives and C-level.- Strong grasp of e-commerce ecosystem and architecture.
Expert level knowledge of system integration.
Familiar with integration patterns, best practices, prevalent integration products and technology stacks.- Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.- Exceptional attention to detail and organization.
Preferred Qualification(s):- Experience with RESTful and SOAP APIs is a plus.
Customer Solutions Manager - TikTok Shop in London employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Manager - TikTok Shop in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TikTok. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TikTok before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Manager - TikTok Shop in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TikTok:Your cover letter is your chance to shine! Tell us why you want to work at TikTok specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TikTok!
How to prepare for a job interview at TikTok
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
