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For Companies At a Glance
- Tasks: Connect with clients, analyse data, and drive advertising success on TikTok.
- Company: Join a dynamic team at TikTok, a leader in digital marketing.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a key player in shaping advertising strategies for top brands.
- Qualifications: Experience in digital marketing and strong analytical skills required.
- Other info: Collaborative environment with a focus on innovation and client success.
The predicted salary is between 42000 - 84000 £ per year.
About the team
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunity and solutions to exceed their expectations, securing future investment. We are currently looking for a highly skilled and motivated Client Solutions Manager to help scale our growing advertising business. The Client Solutions Manager is a key member of the Advertising Team, working with sales, product, and other business partners to analyse and improve advertisers’ performance on TikTok, in support of their marketing initiatives. They will work with our unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of advertiser campaigns and unlock business opportunities.
Responsibilities:
- Drive adoption of TikTok's performance solutions and scale performance spend for some of the UK's largest advertisers
- Increase adoption of all auction-based tools, providing ongoing technical support and proactive analysis
- Drive full funnel media strategy, planning, and implementation of campaigns to deliver against clients' business goals
- Expertise in advanced measurement solutions, such as Conversion Lift Studies, with a strong understanding of their methodologies and application in the advertising ecosystem. Ability to analyze and interpret study outcomes to drive actionable insights and optimize campaign performance
- Outline and oversee measurement strategy, tracking, and results delivery
- Present findings and insights in a consultative way to the client and collaborate with the relevant internal teams in order to provide a complete solution.
- Support and work with the sales team on pre-sale research and pitch
- Educate other teams on TikTok for Business offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use
- Manage and grow post-sale client relationships with advertisers of all sizes
- Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues on the platform
- Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Minimum Qualifications:
- Demonstrated experience of account management/performance experience in digital marketing
- Tangible experience executing on a biddable network
- Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)
- Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
- Ability to analyse data and identify insights to assess campaign performance
Preferred Qualifications:
- Results oriented with high attention to detail and strong organisational skills
- Proactive attitude with excellent project management, organisational, and analytical skills
- Ability to effectively translate technical language to non-technical stakeholders
- Experience diagnosing and solving technical problems with product and engineering teams
- Experience using Excel or Google Sheets essential, familiarity with visualisation tools (Tableau, QlikView, Power BI, a plus
- Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders
- Tech/Telco experience and knowledge to support the growth of this category at TikTok
- Performance agency background a plus
Client Solutions Manager, Tech/Telco - London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Manager, Tech/Telco - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Client Solutions Manager. Use specific examples from your past work to demonstrate your expertise in digital marketing and client management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at TikTok!
We think you need these skills to ace Client Solutions Manager, Tech/Telco - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Solutions Manager. Highlight your experience in digital marketing and account management, especially with performance solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the tech/telco industry and how you can drive client success. Be sure to mention any relevant experience that showcases your ability to build long-term partnerships.
Showcase Your Analytical Skills: Since this role involves analysing campaign performance data, make sure to include examples of how you've used data to drive insights and improve results in past roles. We love seeing numbers and outcomes that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you brush up on TikTok's advertising solutions and performance tools. Familiarise yourself with the latest trends in digital marketing, especially in the Tech/Telco sector. Being able to discuss these topics confidently will show that you're not just interested but also knowledgeable.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data to drive campaign performance in your previous roles. Be ready to explain your thought process when analysing data and how you translated those insights into actionable strategies for clients.
✨Practice Your Presentation Skills
Since you'll be presenting findings to clients and internal teams, practice explaining complex concepts in a simple way. Use mock presentations to get comfortable with your delivery and ensure you can engage stakeholders at all levels, especially C-suite.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team and the challenges they face. This shows that you're genuinely interested in the role and can help foster the long-term client partnerships that are key to the position.
