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For Companies At a Glance
- Tasks: Manage ad campaigns, optimise performance, and ensure smooth execution for premium brands.
- Company: Join TikTok, a leading platform for creativity and joy.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a global team making an impact in the digital advertising space.
- Qualifications: Fluent in German with 2+ years in ad operations or technical client service.
- Other info: Embrace challenges and innovate in a diverse, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
The Global Brand Operations team provides best-in-class managed services support for Premium Brand Products - both reservation and auction, driving excellent customer service, and enabling revenue while working closely with customers and product teams to ensure product market fit. We are a global team with presence in 17 offices.
Our teams comprise of product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams, and our product teams by providing technical and operational expertise, offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes.
Responsibilities
- Own the set-up process, campaign management, QA, and reporting for reservation and auction managed service campaigns.
- Monitor managed service campaign delivery to ensure campaigns reach the target audience, run smoothly, and exceed brands' expectations; this includes collaborating on creative approvals, troubleshooting issues, managing scheduled and ad-hoc report requests, and escalating issues to internal and external teams.
- Identify optimization opportunities for improving performance.
- Leverage automated tools to optimize brand campaigns.
- Serve as the key point of contact and support for Client Solutions in technical and operational client communications.
- Escalate, investigate, and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
- Create, organize, and distribute technical/operational product documentation to support product teams in general ad platforms and feature walk-throughs.
- Participate in training that prepares internal teams for new products and updates within our ads platform.
- Partner with Sales, Client Solutions, and Product teams to collect customer feedback and identify opportunities to improve our products and services.
Qualifications
Minimum Qualifications:
- High proficiency in German, both written and oral: In this role, you will work closely with external partners across the DACH region. High proficiency in German is required to support client communications, facilitate collaboration, and ensure smooth coordination with stakeholders across German-speaking markets.
- At least 2+ years of ad ops experience on programmatic or auction platforms, and/or technical client service experience.
- Experience managing and executing campaigns on reservation and auction ad platforms.
- Experience monitoring and analyzing ad campaigns to identify optimization opportunities.
- Experience working with 3rd-party measurement partners.
- Strong oral and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
- Proactive attitude with attention to detail, excellent project management, organizational and analytical skills.
Preferred Qualifications:
- Strong familiarity with online marketing and paid media advertising campaigns on social media or other digital platforms.
- Experience managing branding and performance-based advertisers with a deep understanding of their challenges (preferably from an agency background).
- Experience helping clients execute custom campaigns centered around specific performance KPIs.
- Ability to provide optimization recommendations based on best practices on managed-service campaigns.
- Ability to proactively troubleshoot and problem-solve quickly and through the proper escalation process.
- Ability to identify insights and analyze data to assess campaign performance.
- Experience diagnosing and solving technical problems with product and engineering teams.
- Experience with ad verification, viewability, and impression tracking partners (IAS, DV, DCM, MOAT).
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Entertainment Providers
Branding Operations Specialist, Monetization Product Operation, DACH in London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branding Operations Specialist, Monetization Product Operation, DACH in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at TikTok or similar companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to ad operations and campaign management. Make sure you can talk about your past experiences and how they relate to the role of Branding Operations Specialist.
✨Tip Number 3
Show off your skills! If you have experience with ad platforms or campaign optimisation, be ready to discuss specific examples. Bring data or case studies to the table to demonstrate your impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at TikTok!
We think you need these skills to ace Branding Operations Specialist, Monetization Product Operation, DACH in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Branding Operations Specialist role. Highlight your ad ops experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your German Skills: Since this role requires high proficiency in German, don’t forget to showcase your language skills! Whether it’s in your CV or cover letter, let us know how you’ve used your German in a professional setting.
Be Specific About Your Experience: When detailing your past roles, be specific about your experience with campaign management and optimisation. We love numbers, so if you can quantify your achievements, even better! It helps us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you understand the ins and outs of ad operations, especially on programmatic and auction platforms. Brush up on your knowledge about campaign management, QA processes, and how to leverage automated tools for optimisation. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Speak Their Language
Since this role requires high proficiency in German, practice your language skills before the interview. Be ready to discuss technical concepts in German and translate them into layman's terms. This will demonstrate your ability to communicate effectively with clients and stakeholders across the DACH region.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively troubleshot issues in past campaigns. Highlight your analytical skills by discussing how you've identified optimisation opportunities and improved performance. This will illustrate your capability to handle challenges and contribute positively to the team.
✨Be a Team Player
Emphasise your experience working collaboratively with sales, client solutions, and product teams. Share instances where you've gathered customer feedback and used it to enhance products or services. This will reflect your understanding of the importance of teamwork in achieving success in branding operations.
