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For Companies At a Glance
- Tasks: Manage EMEA appeal operations and drive performance metrics while collaborating with cross-functional teams.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that inspires creativity and drives impactful change.
- Qualifications: Strong analytical skills, technical project management experience, and fluency in Chinese required.
- Other info: Embrace challenges in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Oversee all facets of EMEA regional business operations, encompassing end-to-end monitoring of appeal performance across the region, proactive stakeholder management, preparation and presentation of business review reports, and timely handling of ad-hoc requests from stakeholders.
- Monitor and drive EMEA appeal KPIs, ensuring strict adherence to appeal handling accuracy standards and SLA targets.
- Continuously deliver actionable business insights to the governance team, supporting the refinement and optimization of their governance strategies.
- Manage appeal-specific projects throughout their lifecycle, ensuring on-time delivery of results in line with objectives.
- Respond promptly to ad-hoc requests and inquiries from cross-functional teams, with a focus on precision and efficiency in resolution.
Qualifications
- Minimum Qualifications
- Strong analytical and business acumen: Demonstrated experience in identifying actionable opportunities by interpreting and analyzing diverse metrics and measurements. The candidate should have BA related working experience.
- Solid technical proficiency: Ability to collaborate effectively with Software Development Engineers (SDEs) and Product Managers, contributing to the design and implementation of technical solutions for appeal-related challenges. The candidate should have at least 3 years of technical project manager experience in a tech company.
- Senior-level stakeholder management: Proven capability to lead and drive cross-functional stakeholders toward large-scale improvements, program execution, and collaborative initiatives.
- High adaptability and responsiveness: Flexibility to work across time zones and promptly address ad-hoc requests with efficiency.
- Chinese proficiency is a must, in order to closely partner with cross-border merchants and internal stakeholders from China.
- Experience in the eCommerce industry is a plus.
- Experience in Quality Assurance under customer service environment is a plus.
- Detail oriented, experience with KPIs and quality.
- Problem solver, data driven, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
- Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Appeal Program Manager (Chinese Speaker), EMEA Moderation, TikTok Shop in London employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appeal Program Manager (Chinese Speaker), EMEA Moderation, TikTok Shop in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TikTok through LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into TikTok's culture and values. We should be ready to share how our experiences align with their mission of inspiring creativity and bringing joy.
✨Tip Number 3
Show off our analytical skills! Be ready to discuss specific metrics we've worked with and how we’ve used data to drive decisions. This will resonate well with the role’s focus on KPIs and performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the TikTok team.
We think you need these skills to ace Appeal Program Manager (Chinese Speaker), EMEA Moderation, TikTok Shop in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Appeal Program Manager role. Highlight your experience in managing projects, working with stakeholders, and any relevant analytical skills that match the job description.
Show Off Your Analytical Skills: Since strong analytical and business acumen is key for this role, include specific examples of how you've used data to drive decisions or improvements in past positions. We love seeing numbers and results!
Highlight Technical Proficiency: Don’t forget to mention your technical skills! If you’ve collaborated with software engineers or worked on tech projects, make it clear. This will show us you can bridge the gap between technical and non-technical teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TikTok
✨Know Your Metrics
Make sure you brush up on your analytical skills before the interview. Be ready to discuss how you've interpreted and acted on various metrics in your previous roles. This will show that you can identify actionable opportunities, which is crucial for the Appeal Program Manager position.
✨Showcase Your Technical Skills
Since this role involves collaborating with Software Development Engineers and Product Managers, be prepared to talk about your technical proficiency. Share specific examples of how you've contributed to technical solutions in past projects, especially in a tech environment.
✨Demonstrate Stakeholder Management
Highlight your experience in managing cross-functional stakeholders. Prepare examples of how you've led initiatives or improvements in previous roles, focusing on your ability to drive collaboration and achieve results across teams.
✨Be Ready for Ad-Hoc Requests
Flexibility is key in this role, so think of instances where you've successfully handled unexpected requests. Discuss how you prioritised tasks and maintained efficiency under pressure, showcasing your adaptability and responsiveness.
