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For Companies At a Glance
- Tasks: Manage logistics operations, optimise pickup networks, and enhance delivery efficiency across Europe.
- Company: Join TikTok, a leading platform for creativity and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team driving global expansion and operational excellence.
- Qualifications: 5+ years in logistics management with strong data analysis skills.
- Other info: Embrace challenges and grow in a fast-paced, inclusive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an operations manager to join our Fulfillment Operations team, responsible for the first mile pickup and last mile delivery management in Europe.
Responsibilities include:
- Build and optimize the merchant-side pickup network in Europe, coordinating with local mainstream logistics service providers, designing pickup node layouts, improving regional pickup coverage and timeliness, and ensuring reasonable pickup cost control.
- Collaborate on end-to-end last-mile delivery operations, optimizing service provider allocation rules to maintain stable delivery fulfillment rates.
- Ensure strict compliance with European logistics regulations (e.g., dangerous goods), establishing operational compliance checks to mitigate policy and legal risks.
- Monitor key operational metrics, including pickup timeliness, delivery damage rate, and customer complaints.
- Use data analysis to identify pain points and implement process improvement initiatives.
- Coordinate with internal warehouse, merchant management, customer service teams, and European customers to resolve delivery-related complaints, enhance customer satisfaction, and ensure seamless “warehouse‑pickup‑delivery” operations.
Minimum Qualifications:
- Bachelor's degree and above.
- Minimum 5+ years of experience in cross-border logistics or last-mile delivery operations management in the UK/Europe.
- Experience in building pickup networks or managing service providers in UK/Europe is preferred.
- Strong data analysis and cost control capabilities.
- Proven ability to design and implement operational optimization plans independently.
- Project management skills and ability to drive cross‑functional collaboration.
- Insight into the European logistics market and strong problem‑solving abilities.
Preferred Qualifications:
- Hands‑on experience managing multi‑country UK/Europe last‑mile delivery networks.
- Demonstrated success in improving pickup/delivery efficiency, reducing operational costs, or enhancing service quality.
- Experience working closely with warehouse operations, merchant management, and customer service teams in Europe.
- Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
Logistics Operations & Solutions Manager, FBT, TikTok Shop employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Operations & Solutions Manager, FBT, TikTok Shop
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in building pickup networks or optimising delivery operations. This will give you an edge when discussing your qualifications in interviews.
✨Tip Number 3
Stay updated on industry trends! Follow logistics blogs, podcasts, or news outlets to keep your knowledge fresh. This will not only help you in interviews but also show your passion for the field.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at TikTok. Make sure to tailor your application to highlight how your experience aligns with our mission and values.
We think you need these skills to ace Logistics Operations & Solutions Manager, FBT, TikTok Shop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Operations & Solutions Manager role. Highlight your experience in cross-border logistics and last-mile delivery, and don’t forget to showcase any relevant data analysis skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our mission at TikTok. Be sure to mention specific achievements that demonstrate your ability to optimise operations and improve efficiency.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled challenges in logistics or supply chain management. We love candidates who can think on their feet and come up with innovative solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our official channels!
How to prepare for a job interview at TikTok
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics operations, especially in the context of cross-border and last-mile delivery. Familiarise yourself with the latest trends and regulations in the European logistics market, as this will show your potential employer that you're not just a candidate, but a knowledgeable asset.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, be prepared to discuss how you've used data to identify pain points and implement improvements in past roles. Bring examples of metrics you've monitored and how your insights led to operational optimisations or cost reductions.
✨Showcase Your Project Management Skills
Highlight your experience in managing projects and driving cross-functional collaboration. Be ready to share specific examples where you successfully coordinated with different teams, like warehouse operations or customer service, to resolve issues and enhance efficiency.
✨Emphasise Compliance Knowledge
Given the importance of compliance with European logistics regulations, make sure to demonstrate your understanding of these rules, especially regarding dangerous goods. Discuss any previous experiences where you established compliance checks or mitigated legal risks in logistics operations.