Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead logistics operations, optimise delivery networks, and enhance customer satisfaction across Europe.
- Company: Join TikTok, a global leader in creativity and innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced environment while driving global expansion.
- Qualifications: 5+ years in logistics management and strong data analysis skills required.
- Other info: Embrace challenges and grow with a diverse team committed to creativity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an operations manager to join our Fulfillment Operations team, responsible for the first mile pickup and last mile delivery management in Europe.
Responsibilities include:
- Build and optimize the merchant-side pickup network in Europe, coordinating with local mainstream logistics service providers, designing pickup node layouts, improving regional pickup coverage and timeliness, and ensuring reasonable pickup cost control.
- Collaborate on end-to-end last-mile delivery operations, optimizing service provider allocation rules to maintain stable delivery fulfillment rates.
- Ensure strict compliance with European logistics regulations (e.g., dangerous goods), establishing operational compliance checks to mitigate policy and legal risks.
- Monitor key operational metrics, including pickup timeliness, delivery damage rate, and customer complaints.
- Use data analysis to identify pain points and implement process improvement initiatives.
- Coordinate with internal warehouse, merchant management, customer service teams, and European customers to resolve delivery-related complaints, enhance customer satisfaction, and ensure seamless “warehouse‑pickup‑delivery” operations.
Minimum Qualifications:
- Bachelor's degree and above.
- Minimum 5+ years of experience in cross-border logistics or last-mile delivery operations management in the UK/Europe.
- Experience in building pickup networks or managing service providers in UK/Europe is preferred.
- Strong data analysis and cost control capabilities.
- Proven ability to design and implement operational optimization plans independently.
- Project management skills and ability to drive cross‑functional collaboration.
- Insight into the European logistics market and strong problem‑solving abilities.
Preferred Qualifications:
- Hands‑on experience managing multi‑country UK/Europe last‑mile delivery networks.
- Demonstrated success in improving pickup/delivery efficiency, reducing operational costs, or enhancing service quality.
- Experience working closely with warehouse operations, merchant management, and customer service teams in Europe.
- Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
Logistics Operations Manager, FBT, TikTok Shop employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Operations Manager, FBT, TikTok Shop
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in building pickup networks or managing last-mile delivery operations. This will give you an edge during interviews and show potential employers what you can bring to the table.
✨Tip Number 3
Stay updated on industry trends! Follow logistics news and understand the latest regulations in Europe. This knowledge will not only help you in interviews but also demonstrate your commitment to the field and your proactive approach to learning.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience with data analysis and operational optimisation, and make sure to showcase your problem-solving skills. Let’s get you that dream job!
We think you need these skills to ace Logistics Operations Manager, FBT, TikTok Shop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Operations Manager role. Highlight your experience in cross-border logistics and last-mile delivery operations, especially in the UK/Europe. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved operational efficiency or reduced costs in previous roles. This will help us see the impact you can bring to our team.
Be Data-Driven: Since data analysis is key for this role, make sure to mention any relevant experience you have with data-driven decision-making. We love candidates who can use data to identify pain points and implement improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at TikTok
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics operations, especially in the context of cross-border and last-mile delivery. Familiarise yourself with the latest trends and regulations in the European logistics market, as this will show your potential employer that you're not just a candidate, but a knowledgeable asset.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, come prepared with examples of how you've used data to drive operational improvements in previous roles. Be ready to discuss specific metrics you've monitored and how your insights led to better decision-making or cost reductions.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing projects, particularly those that required cross-functional collaboration. Highlight any successful initiatives where you optimised processes or improved service quality, as this aligns perfectly with what they’re looking for.
✨Be Ready for Compliance Questions
Given the importance of compliance in logistics, be prepared to discuss your understanding of European logistics regulations, especially regarding dangerous goods. Think of examples where you ensured compliance in your past roles, as this will demonstrate your ability to mitigate risks effectively.
