Logistics Operations Manager (Chinese Speaker), EU Markets, TikTok Shop

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in EU new markets.

• Overseeing the logistics operation in EU new markets, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse;
• Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
• At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management;
• Self-motivated and results-driven, analytical and data-driven;
• Fluent communication in Chinese is required to communicate with CN cross-border merchants and internal stakeholders based in China.

• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe and UK.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.