TikTok LIVE in London is seeking a Workforce Management Real Time Analyst to join the Service Excellence team. You will monitor real-time queue performance, staffing, and service levels to drive operational efficiency and exceptional customer experience.
Responsibilities include intra-day updates, dynamic staffing adjustments, and data-driven analysis of demand patterns. The role requires collaboration across operations, vendors, and support channels to optimize resource allocation.
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Live Workforce Optimization — Real-Time Analyst employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Global Procurement Manager in London, you will benefit from competitive compensation, comprehensive professional development opportunities, and the chance to work in a vibrant city known for its innovation and creativity. Join us to make a meaningful impact while collaborating with diverse teams across the globe.
