At a Glance
- Tasks: Lead and inspire a team to enhance customer experience on TikTok's Livestream platform.
- Company: Join TikTok, a global leader in social media and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Be part of a vibrant culture that values creativity and collaboration.
- Why this job: Make a real difference in customer satisfaction while working with a dynamic team.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 60000 - 80000 £ per year.
TikTok's Livestream Team is seeking a seasoned Service Excellence Team Lead within the LIVE Platform Trust and Experience group in London. The role focuses on people and performance management, ensuring high customer satisfaction through coaching and developing team members, and driving improvements across processes that impact creators and customers.
The successful candidate will:
- Train and mentor teams
- Set OKR goals
- Analyse trends in customer satisfaction
- Collaborate with stakeholders
We think you need these skills to ace Global Livestream Customer Experience Lead
People Management
Performance Management
Customer Satisfaction Analysis
Coaching Skills
Team Development
Process Improvement
Trend Analysis
